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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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Toward Mustang Creek last week and I must say I give them five stars. The resident seemed happy. The caregivers were very friendly and kind when I walked in and one in particular supervisor I wanna say thank you for making my visit there comfortable her name is [Name Removed] and she’s at the Mustang Creek Estates in Keller and this is caregivers and management like her that makes you wanna say I know my mom or my dad will be OK
Business response:
Thanks for the five stars! We're thrilled our residents seemed happy and our caregivers made your visit comfortable. It means so much to us that you noticed how friendly and kind our caregivers were when you walked in. We're especially pleased to hear that our supervisor made such a positive impression during your visit to Mustang Creek Estates in Keller and helped make you feel comfortable. Having caregivers and management who can give families that peace of mind is exactly what we strive for every day.
Nico and the other ladies here have been great and have taken very great care of my dad. So if you need a place for your family member then Mustang Creek is the best place to take your family member. Nico and the other ladies are very friendly and they remember my name.. it makes me feel good that when I am not here I know my dad is in good hands.
Business response:
Sandy - thank you for your wonderful feedback about Nico and our team caring for your dad. We're honored to provide such meaningful support. It means so much to us to hear that our team have been taking such great care of your dad and that you feel confident he is in good hands when you're not here. We truly appreciate you recognizing the friendly, personal approach our team takes. Your recommendation of Mustang Creek as the best place for family members is incredibly meaningful to us, and we're grateful for the trust you've... read more
I know that I can call the Administrator any time and she will answer or call me right back (if she's in a meeting) and get back with me on any questions I have. We haven't had any "surprises" in our monthly bill like we did at our last AL facility... every month! Room sizes are small, but we moved from a 1 bedroom to a Studio, so I think it'd just an adjustment to a smaller room.
Business response:
Thank you for your kind feedback. We’re glad to hear you’ve had a positive experience with communication and that our team has been responsive to your needs. Your input means a lot to us, and we’re grateful to care for your loved one.
5s all across...I would say higher if I could. We had difficulty that Mustang creek help my mom and family through before she passed in fall. They were able to adjust the accommodations in her room depending on her state. Also provided support that are at a cost at other facilities. Great communication with me and family. A little better than hospice who I spoke to quite frequently.
Business response:
Abby - thank you so much for your incredibly kind words. We’re honored that we could support your mom and your family during such a difficult time. Providing comfort, flexibility, and compassionate care—especially as needs change—is something we care deeply about, and we’re glad that came through in your experience. It also means a great deal to hear that our communication and additional support made a positive difference for you and your family. Please know that you and your family remain in our thoughts. Thank you again fo... read more
My mother has lived at Mustang Creek for 2 years. We've been pleased with the caregivers in House D. They are very kind with our mother. They keep her and her room clean. She has 3 good meals each day. She really enjoys happy hour and various outings. The other residents are very kind as well. For this time in her life, we consider MCE a blessing for her and her children. ??
Business response:
Alyce - we are deeply grateful for your kind words about House D caregivers and your mother's experience at Mustang Creek. It truly warms our hearts to hear that she has been comfortable and well-cared for during her two years with us. We're thrilled that she enjoys happy hour and the various outings we organize, as these activities are such an important part of creating a vibrant community atmosphere. We're also pleased to hear that she's enjoying her three, home-cooked, daily meals and that the other residents have been ki... read more
Mustang Creek Keller is a wonderful campus has been for the longest but the problem with this campus is the ED [name removed] she is very rude she doesnt like answering the phone when I call. She says she will call back but doesn't. I've left numerous messages for her. My mom is there, but I will be moving her out and the only way I will keep my mother there is if she not there. Since she has been there, it has been hell. I'm sorry, but I dislike her and I'm also let the other families that I referred up there to speak up. A... read more
Business response:
Krista - thank you for your feedback. While we appreciate you recognizing our care staff and supervisor, we are concerned by the statements made regarding our leadership team. Our Executive Director is a dedicated and experienced professional who is committed to supporting residents and families with responsiveness and integrity. We take communication concerns seriously and actively monitor and address all incoming calls and messages. The characterization shared here does not reflect the standards we uphold or the consistent... read more
I come to Mustang Creek to take care of my client. And every time I'm there i see this one staff member, she is always a nice and caring lady always back and forth from house to house helping and being really kind to the residents and there family, as well as the caregivers and nurses. This lady is awesome, and a couple of the family members feel she deserves appreciation. Her name is [name removed], and she works at the Mustang Creek in Keller. And we want to give her appreciation.
Business response:
We are absolutely thrilled to hear about this caring staff member's kindness to residents, families, and caregivers. Thank you for recognizing her dedication. It means so much to us when we receive feedback highlighting the compassionate care our team members provide day in and day out. Knowing our team treats everyone with such kindness truly reflects the values we strive to uphold at Mustang Creek in Keller. We deeply appreciate you taking the time to share this wonderful recognition of her efforts, as it reminds us of the... read more
We are deeply grateful for [Name Removed] and the entire team at Mustang Creek for the care they showed our mom during her time there. From the very beginning, the staff created an environment that felt warm, respectful, and genuinely attentive to the residents and their families. [Name Removed] was consistently kind, supportive, and responsive to our family’s needs during an incredibly stressful season. What stood out most was his honesty and compassion. He was always transparent about what he could and could not do, and th... read more
Business response:
Margarita - we are glad to hear about your mom's positive experience. Your gratitude for our team's compassionate care means everything to us. It's wonderful to know that our entire team at Mustang Creek were able to create such a warm and respectful environment for your mom during her time with us. We are touched to hear how our you recognized our team's commitment to honesty and transparency, as it reflects the values we strive to uphold in building trust with our families. We're also pleased that you noticed how our staff... read more
My mother in law [Name Removed] was a resident at The Keller campus she was welled care for by staff but there was one wonderful an amazing Supervisor there for House B name [Name Removed] she cared for Mom called me or [Name Removed] when Mom needed something. We were able to reach [Name Removed] as needed just want to say thank you She made Mom last days there wonderful..There need to be more of [Name Removed] out here in this world Thank you Mustang Creek Estates Keller for having our mom there and having a wonderful nice... read more
Business response:
Karen - thank you for your review. We're honored your mother-in-law received such caring support during her stay with us at The Keller campus. It means the world to us to hear that our staff provided excellent care for your mother-in-law, and we're especially touched by your kind words about our House B Supervisor. We take great pride in having compassionate team members who go above and beyond to ensure our residents and their families feel supported and cared for. Thank you for entrusting us with your mother-in-law's care!
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.9 star rating with 370 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.