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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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They could improve on staffing, lots of turnover but that's in every healthcare field these days. The staff they do have that has been there are great! Very caring and accommodating.
Business response:
Thank you for sharing your review, we strive to hire the best in the business to care for our wonderful residents. We appreciate your kind words about our staff and our campus. Thank you again!
We like that they will cook a meal outside of official meal hours - that is very nice! I also value their unlimited visiting hours!
Business response:
Matthew - thank you for sharing your kind review! We always strive to promote choice for our residents, allowing them to eat when they are ready to! We appreciate your review, thank you again!
I would like to see them get our loved one in the shower more often, but it is difficult for her situation. However, overall it is a good value, the staff is nice and I would recommend them to other families who may need a place for their loved ones.
Business response:
Thank you for sharing your review. We always encourage our families to reach out to our leadership team with any concerns, we can work together so your loved one receives the best possible care! We truly appreciate the kind words about our staff, thank you for your recommendation!
What we like the most about the community is the Cost. When trying to figure out this whole process I was shocked at the price for someone that doesn't work and how they could afford this.. its crazy
Business response:
Thank you for the review. We work very hard to be affordable with our all-inclusive monthly rates and no levels of care!
My husband has an illness that has made him wheelchair dependent with great difficulty getting in and out of his wheelchair resulting in frequent falls that I was unable to care for him at home. He was not happy about leaving home to go to assisted living facility but he has said that the majority of the people who work at Mustang Creek Estates are very nice and the food is good, although he wishes for greater variety in the meals. (For example , he’s grown tired of scrambled eggs for breakfast.) He is a lot younger than the... read more
Business response:
Donna - thank you for sharing your experience and your feedback regarding our Keller campus! We appreciate the kind words about our staff. We are happy to hear that your husband enjoys our meals! In addition to our set menu, we also have an always available menu giving our residents an option to choose a different meal that they may be craving that day. We always encourage our families to bring any concerns to our leadership team, we have a wonderful Activity Director that can work with him to find activities that he would e... read more
From the enrollment process throughout his stay, it was a pleasant experience. The staff were so caring and took such good care of my dad. He had dementia and was practically deaf but the aids still did their best communicating with him and taking care of all his needs. I’m so happy he was somewhere that felt like home and I always knew he was comfortable and well taken care of.
Business response:
Janet - we are thrilled to hear that you had such a wonderful experience with us! We take pride in providing high quality care and we are touched to hear that our staff was able to connect with him despite the challenges! It is our priority to have our residents feel at home and comfortable and we are so happy that you and your dad feel that way! Thank you so much for sharing your experience!
Everyone is sweet and willing to help make sure things go smoothly for your loved ones. I highly recommend Mustang Creek Estates Keller to others looking. It has been a positive experience
Business response:
Thank you for sharing your experience with our Mustang Creek Estates of Keller campus! We are so happy to hear that it has been such a positive experience for you and your loved one. Thank you for your recommendation and for your positive review!
The staff are nice, even if not the most outgoing. We would prefer some more proactive care when it comes to hygiene and fluid management, but when mom asks for help they normally do. We also wish they could help with diabetes care. Housekeeping has improved over time. The move in was easy. The meals are good, although they are not specialized for diet restrictions. I would recommend this facility to anyone with budget constraints.
Business response:
Thank you for sharing your review! We always encourage our families to bring their concerns to the attention of our leadership team on campus, so we can work together to solve any of those concerns that you may have. Thank you for your recommendation and sharing your experience!
I would recommend Mustang Creek Estates Keller to others because of what the staff did. As my mother declined, the staff chose to keep her where she was at even though she didn't fit their criteria in mom's home. They went above and beyond in the care of my mom.
Business response:
Susan, we are happy to have been able to accommodate your loved one and keep her comfortable in her current home! We take great pride in providing high quality care to all of our residents. Thank you for your recommendation!
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 299 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.