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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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What we like the most about the community is the Cost. When trying to figure out this whole process I was shocked at the price for someone that doesn't work and how they could afford this.. its crazy
Business response:
Thank you for the review. We work very hard to be affordable with our all-inclusive monthly rates and no levels of care!
My husband has an illness that has made him wheelchair dependent with great difficulty getting in and out of his wheelchair resulting in frequent falls that I was unable to care for him at home. He was not happy about leaving home to go to assisted living facility but he has said that the majority of the people who work at Mustang Creek Estates are very nice and the food is good, although he wishes for greater variety in the meals. (For example , he’s grown tired of scrambled eggs for breakfast.) He is a lot younger than the... read more
Business response:
Donna - thank you for sharing your experience and your feedback regarding our Keller campus! We appreciate the kind words about our staff. We are happy to hear that your husband enjoys our meals! In addition to our set menu, we also have an always available menu giving our residents an option to choose a different meal that they may be craving that day. We always encourage our families to bring any concerns to our leadership team, we have a wonderful Activity Director that can work with him to find activities that he would e... read more
From the enrollment process throughout his stay, it was a pleasant experience. The staff were so caring and took such good care of my dad. He had dementia and was practically deaf but the aids still did their best communicating with him and taking care of all his needs. I’m so happy he was somewhere that felt like home and I always knew he was comfortable and well taken care of.
Business response:
Janet - we are thrilled to hear that you had such a wonderful experience with us! We take pride in providing high quality care and we are touched to hear that our staff was able to connect with him despite the challenges! It is our priority to have our residents feel at home and comfortable and we are so happy that you and your dad feel that way! Thank you so much for sharing your experience!
Everyone is sweet and willing to help make sure things go smoothly for your loved ones. I highly recommend Mustang Creek Estates Keller to others looking. It has been a positive experience
Business response:
Thank you for sharing your experience with our Mustang Creek Estates of Keller campus! We are so happy to hear that it has been such a positive experience for you and your loved one. Thank you for your recommendation and for your positive review!
The staff are nice, even if not the most outgoing. We would prefer some more proactive care when it comes to hygiene and fluid management, but when mom asks for help they normally do. We also wish they could help with diabetes care. Housekeeping has improved over time. The move in was easy. The meals are good, although they are not specialized for diet restrictions. I would recommend this facility to anyone with budget constraints.
Business response:
Thank you for sharing your review! We always encourage our families to bring their concerns to the attention of our leadership team on campus, so we can work together to solve any of those concerns that you may have. Thank you for your recommendation and sharing your experience!
I would recommend Mustang Creek Estates Keller to others because of what the staff did. As my mother declined, the staff chose to keep her where she was at even though she didn't fit their criteria in mom's home. They went above and beyond in the care of my mom.
Business response:
Susan, we are happy to have been able to accommodate your loved one and keep her comfortable in her current home! We take great pride in providing high quality care to all of our residents. Thank you for your recommendation!
What we like the most about the Mustang Creek Estates Keller community is the staff. The staff members there are all very attentive to our questions and needs. They are very accommodating. Based on the experience we have had so far, we would recommend them to other families.
Business response:
Thank you so much for your kind words about our Keller team! We have the most amazing staff who care so much about our residents and being a resource to our families! We truly appreciate your recommendation.
Transitioning for my Mother was made easy by [name removed] knowledge and experience. For us Mustang Creek Estates in Keller was a Miracle. The home setting here is wonderful. The attention given to my Mom was great.This was the best place for her to be at end of life. Thank you Mustang Creek in Keller!
Business response:
Kim - we are thrilled to hear about your positive experience with Mustang Creek of Keller! Providing such supportive care is always a goal of ours to make sure our residents feel at home! Thank you!
As far as I can witness, the staff are very helpful and friendly to visitors and residents. It's great that meals are prepared in each facility and the menu's seem good. Although I have not been around when prepared. Housekeeping appears great. The facility is always clean and orderly. Communication is not so great. But that might be a condition of circumstances. I am not family to the resident, though responsible for her. I know of activities only by taking a picture of the schedule posted on the facility wall. I have no fe... read more
Business response:
Doug - we appreciate the kind review regarding our Mustang Creek Estates Keller campus! Thank you for recognizing our homes cleanliness, the meals we provide, and our staff. We work very hard to provide high quality care and to make sure all of our residents are comfortable! We are sorry to learn about the communication issues you have been having, we know how important it is to stay informed and get feedback on questions you may be having. We will take your feedback and address those concerns. Thank you so much for your rec... read more
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How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 309 reviews.
When is Mustang Creek Estates Of Keller open?
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