Mutual of Omaha Mortgage

4.8

Mortgage Lenders
Indianapolis, IN

About this business

Finance Mortgage Lenders

Location details

8440 Allison Pointe Blvd, #400, Indianapolis, IN, 46250, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.8900 reviews

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Sam K.

10 months ago

Answe questions and returning text and pho calls

Business response:

I'm thrilled to hear you had such a positive experience, Sam! I always endeavor to respond promptly and efficiently to all inquiries. Your satisfaction is very important to Mutual of Omaha Mortgage. Your 5-star rating is greatly appreciated and it was my pleasure assisting you. Please don't hesitate to reach out if you have any more questions in the future.

Tammy J C.

10 months ago

Bill Shurman. He made me feel at ease when I had doubt. He also has knowledge of everything i ask of him. Always called me to let me know what I needed to do next and stayed on phone with me and walked me through. He is exceptional. This is from a Realeste Broker. I would not have done this loan with him.

Business response:

Tammy, I'm thrilled to hear you had such a positive experience. Ensuring my clients feel comfortable and informed during the mortgage process is a top priority for me, so it's great to know it made a difference for you. I'm here if you have any other questions or need assistance in the future. Thanks for taking the time to share your experience and for choosing Mutual of Omaha Mortgage.

Donald G.

10 months ago

Bill was very adept at his job and treated us more like friends than clients

Business response:

It's fantastic to know that you felt comfortable and more like friends during our interactions, Donald. I take pride in providing this level of service at Mutual of Omaha Mortgage. It's good to hear that my approach resonated with you. I appreciate the high rating and your kind words. It was a pleasure working with you as well. If you ever need any assistance in the future, don't hesitate to reach out.

Phyllis Anne K.

10 months ago

Max was AC always a step ahead to anticipate questions snd g as ve the answers.

Business response:

Thank you so much, Phyllis, for your outstanding rating and kind words. I'm glad I could anticipate your questions and provide timely answers. It's critical for me to stay a step ahead so your journey with Mutual of Omaha Mortgage remains smooth and stress-free. If you ever need any assistance in the future, don't hesitate to get in touch.

Danielle Renee S.

10 months ago

The easy process and notary coming to the home

Business response:

I'm delighted to hear that you found our process easy, Danielle, and that you appreciated the convenience of a home visit from our notary. At Mutual of Omaha Mortgage, we strive to make the entire process as smooth and comfortable as possible for our valued clients. Your feedback and high rating mean a lot to us. Thank you!

Nicklas Van S.

11 months ago

Max was great to work with. He went above and beyond accomadating our back and forth request and last minute changes. I'm sure we were not easy to deal with as we had many changes as we went through the process and Max was always willing and able to accomodate with a positive attitude.

Business response:

Hey Nicklas, I'm thrilled to hear that you had a positive experience with our process. Knowing that you appreciated my flexibility and positive attitude means a lot. It's true that the mortgage process can require some back and forth, and last-minute changes aren't uncommon. I'm glad I could help make that process smoother for you. Thanks for choosing Mutual of Omaha Mortgage and for taking the time to leave a review. Looking forward to serving any of your future mortgage needs. Cheers, Max Kotterman.

Alex C.

11 months ago

Make Richard VP.

Business response:

I really appreciate your suggestion and review, Alex. Your satisfaction is my top priority, and I'm glad to hear that you're happy with the service you received at Mutual of Omaha Mortgage. I look forward to working with you again in the future!

David Allen S.

11 months ago

I had some issues getting to some of the documents I needed to sign. I think some of the problems were on my end but not sure.

Business response:

I appreciate your feedback, David. I'm sorry to hear about the difficulties you experienced in accessing certain documents. It's possible that there might have been some technical issues on our end as well. Please rest assured that I'll look into this issue promptly to ensure it doesn't happen again. I want to make your experience with Mutual of Omaha Mortgage as smooth as possible. Please don't hesitate to reach out if you have any more concerns in the future.

Reyhan P.

11 months ago

Working with Richard from the mortgage company was a fantastic experience due to his professionalism and deep knowledge of the industry. He took the time to clearly explain all our options and made sure we understood every step of the process. Richard was always responsive, answering questions promptly and keeping us updated throughout the entire journey. His dedication to helping us secure the best mortgage possible made the entire experience smooth and stress-free.

Business response:

Thank you Reyhan, for your kind words and the stellar review. It was a pleasure working with you on this journey. Your satisfaction and understanding of the process are of utmost importance to me at Mutual of Omaha Mortgage. Your trust and confidence vindicate the effort I put into my work. Thank you for choosing us. Please feel free to reach out if you have any more queries or need assistance in the future.