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Nelson Ford

4.7

About this business

Location details

201 Commonwealth Blvd W, Martinsville, VA, 24112, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.71,702 reviews
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Barbara H.'s profile image
Barbara H. 
6 months ago

Did a great job changing oil and tire rotation. Just forgot to put new inspection sticker on but it was taken care of immediately after I brought it to the attendants attention along with an apology 

Business response:

Hi, Barbara. Thank you so much for leaving us a stellar review! 

James R.'s profile image
James R. 
6 months ago

I am very happy with repair done to my 2025 Pilot Elite. I was kept advised of the work by timely text messages. 

Business response:

Hi, James. Your feedback is highly appreciated. Thank you for the review! 

Gary S.'s profile image
Gary S. 
6 months ago

Shelly was my salesperson very knowledgeable and helpful. 

Business response:

Hi, Gary. We appreciate the kind words and are glad we could provide you with a positive experience! 

Wallace P.'s profile image
Wallace P. 
6 months ago

The staff is very helpful. 

Business response:

Hi, Wallace. Thanks for taking the time to share your positive experience. We truly appreciate it! 

Penney H.'s profile image
Penney H. 
6 months ago

Excellent! From making the appointment to come in and getting the work done to leaving. Everyone was so nice and the service was excellent. 

Business response:

Hi, Penney. We are thrilled to learn that you had a positive experience with us! 

Julie T.'s profile image
Julie T. 
6 months ago

I took my Bronco Sport in for a pretty routine repair, and for some recalls. Following the work, we had some pretty unforeseen incidents. It took 2 additional months to get everything right, but Nelson Ford did all they could possibly do to ensure everything was done to correct the matter. I was pleased with the results. Danny Hutchinson, the general manager, was key to ensuring a positive outcome. 

Business response:

Hi, Julie. Thank you so much for leaving us a stellar review! 

Terri Younger E.'s profile image
Terri Younger E. 
6 months ago

I just purchased a gently used Ford Explorer last week and I absolutely love it. My agent, Charles Cary, was amazing. He made sure that I got the best deal possible. I did not feel pressured at any time and he was attentive to what I had to say. Through the years, I have purchased (6) cars from Nelson Ford and I have been pleased with all of my purchases. 

Business response:

Hi, Terri. Your feedback is highly appreciated. Thank you for the review! 

Andrew N.'s profile image
Andrew N. 
6 months ago

Service Staff is great. Extremely courteous. Overall service experience is excellent! 

Business response:

Hi, Andrew. We appreciate the kind words and are glad we could provide you with a positive experience! 

Patricia E.'s profile image
Patricia E. 
6 months ago

Staff was nice & explained things well. 

Business response:

Hi, Patricia. Thanks for taking the time to share your positive experience. We truly appreciate it! 

Frequently asked questions about Nelson Ford

How is Nelson Ford rated?

Nelson Ford has a 4.7 star rating with 1,702 reviews. 

When is Nelson Ford open?

Nelson Ford is open now. It will close at 7:00 p.m.