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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Staff kept me informed and was very hospitable. Everyone staff member was very friendly and kind.
Business response:
We appreciate the time you took to share this feedback. Knowing that our team kept you informed and made you feel welcome throughout your visit means a great deal to us. A friendly and hospitable experience is something we strive to provide every single day, and it is truly rewarding to hear that came through during your time with us. We look forward to welcoming you back in the future.
Edward was very helpful , and explained everything by detail & that is a big Plus????
Business response:
Your positive feedback truly means a lot to us. It's wonderful to hear that Edward took the time to walk you through everything in detail — that kind of thorough, attentive service is exactly what we strive to provide. We hope to have the pleasure of working with you again in the future!
Knowable service writer clean center appointment on time vehicle brought up to customer after completion
Business response:
We appreciate your kind words about your recent visit. It is so rewarding to hear that our service team provided knowledgeable assistance, a clean and organized experience, and that your appointment ran on time. Having your vehicle ready and brought directly to you upon completion is the kind of attentive service we strive to deliver every time. We look forward to welcoming you back.
Good customer service. Quick and efficient service, always well informed about car's maintenance issues. I've never had any issues with this dealership.
Business response:
Thank you for taking the time to share your experience with us. It is truly rewarding to hear that our team has consistently provided you with quick, efficient service and kept you well informed about your vehicle's maintenance needs. We take pride in making every visit as smooth and transparent as possible, and feedback like yours reminds us why that commitment matters. We look forward to continuing to serve you for many visits to come!
Wonderful help even when I made a mistake still went the extra mile to help me
Business response:
Thank you for your wonderful feedback! It means a great deal to us to know that our team was able to go the extra mile for you, especially when things did not go as planned. That kind of dedication is exactly what we strive for, and we are glad it made a difference in your experience. We look forward to being here for you whenever you need us again.
Had my first 10k appt for oil change. LouAnn was great!! She kept me updated and service was pretty quick too.
Business response:
Thank you for your wonderful feedback! It is great to hear that your first service visit went so smoothly and that you felt kept in the loop throughout the process. We are proud to have team members who make the experience both efficient and communicative. We look forward to seeing you at your next service appointment!
No problem what’s so ever Jorge Gutierrez very nice and helpful he recommended what other services my truck needed and wasn’t pushy at all he recommended the most important ones
Business response:
We greatly appreciate your kind words and for taking the time to share your experience with us. It is wonderful to hear that Jorge made your visit a comfortable and pressure-free one. Providing honest, straightforward guidance is something we genuinely value, and it sounds like that came through in the service you received. We look forward to welcoming you back the next time your truck needs attention!
It was wonderful. I felt taken care of and seen. All issues resolved. I plan to continue taking my vehicle to North Park Toyota.
Business response:
We are thrilled to hear that your experience left you feeling cared for and supported. Knowing that your concerns were fully addressed and that you felt truly seen means a great deal to us. We look forward to continuing to serve you and your vehicle for many miles to come.
I was told the service would take less than an hour, but I ended up waiting for almost three hours. During that time, Edward spent most of the time talking with his coworker instead of providing updates or assisting me. Fortunately, another employee stepped in and helped me. Overall, the experience was disappointing due to the long wait and lack of communication.
Business response:
Thank you for bringing this to our attention. We understand your frustration. We're glad another team member was able to step in and assist you, though we regret that your overall experience did not meet the standard of service we strive to uphold. Your feedback is taken seriously and will be used to help us improve. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,262 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open at 7:00 a.m.