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Northeast Indiana Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- Fort Wayne, IN
About this business
Location details
5818 Maplecrest Road, Fort Wayne, IN, 46835, United States
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Waited 2 hours to be put into a room and then another hour once in a room before my pet was finally seen. Of course another hour for test results and ended up paying a fortune for no answers. Disturbing watching people arrive after we did but was put in a room before us and their pet was acting way healthier while mine arrived lethargic, barely able to walk and running a high temperature. Ended up getting an appointment with a regular vet the next day who diagnosed my pet quickly and didn’t cost me an arm and leg. Thankful... read more
Business response:
Hi Teresa , we are sorry to hear that you were not satisfied with your pet’s visit. We aim provide the highest quality of care and are disappointed that you were unhappy with the care that you received. Someone from our team will be contacting you shortly so we can discuss your concerns in further detail.
I had an agreement for pay minimum 2600 and maximum of 3 100 for a surgery I leave 1000 and had to come back home for get the rest and in my way back there this place call me and say oh I think the amount will increase to 5000 . Make me Waite for hours and my dog is dead now . Big waisted of time and money
Business response:
Nissen, we’re saddened to hear about your pet’s passing. Our team works to provide the highest level of care to our patients. Please know we take your feedback seriously, someone from our team will be reaching out shortly.
They lack customer service. Lack of care and compassion. They are extremely slow. They treated us awful as soon as they knew we could not afford a $5000 procedure and wanted to see if somewhere else was cheaper. No help or suggestions. Just expected us to watch our dog suffer. In fact, procedure was done somewhere else for $1300 the very next day. Please do you and your pet a favor and stay far far away from this place.
Business response:
Heather, we appreciate your feedback. Northeast Indiana Veterinary Emergency & Specialty Hospital understands that veterinary care can be costly, which is why we provide our clients with a variety of treatment options to choose from. We want to ensure that all our clients are provided with the necessary resources to make an informed decision on their pet’s care. Additionally, Northeast Indiana Veterinary Emergency & Specialty Hospital, aims to provide exceptional care to every pet that walks through our doors, making sure th... read more
They brought up often how they most likely wouldn't be able to figure out what the problem was which I guess is fair because they didn't discover the issue after her being overnight for 3 days. They immediately started doing expensive tests without doing any basic ones like a fecal test. They did not call back when they said they would. Will not be bringing my dog back here.
Business response:
Hi Em, we’re disappointed to hear that you had a negative experience at our hospital. Our veterinary care team follows set procedures for evaluating and diagnosing conditions. We take your feedback seriously and will be reaching out to discuss your situation further.
Frequently asked questions about Northeast Indiana Veterinary Emergency & Specialty Hospital
How is Northeast Indiana Veterinary Emergency & Specialty Hospital rated?
Northeast Indiana Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 3,284 reviews.
When is Northeast Indiana Veterinary Emergency & Specialty Hospital open?
Northeast Indiana Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.