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Northeast Indiana Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- Fort Wayne, IN
About this business
Location details
5818 Maplecrest Road, Fort Wayne, IN, 46835, United States
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I will say my dog was taken care of but the staff really needs to work on their customer service skills. They give inaccurate wait times. Two hours turned into seven then into an overnight stay. Multiple phone calls as I waited from my car for five of them just for a quick update. The front office staff is unorganized and constantly finding an excuse to not help you. As a anxious customer, don’t tell me how busy you are. My animal is just as important as the next. Your excuses ran out and my nerves are shot! Get your... read more
Business response:
We are sorry for the extended wait times, unfortunately we dealing with extraordinary circumstances at this time and trying to manage our patient needs as best we can. With the current pandemic, curbside service is necessary to protect the health & safety of our care teams, and it does take longer to facilitate patient visits. We are treating more patients than ever as many primary care clinics in the tri-state area are still on limited hours or are booked out several weeks too. Our Emergency service treats pets on a "fir... read more
I was at NIVES for 7 hours. They don’t know anything more now than they did when I got there. $1k later to boot. I had to call in multiple times to check the status instead of them giving me 30 min or even 1 hour updates. I was promised a 45 min update at one point. Never received that update. Waited 1.5 hours and decided to call. I was put on hold for more than 15 min so I hung up, waited a few min and called back. For the price you pay to go here you would think the care would be exceptional. It was NOT.
Business response:
We're very sorry for the extended wait times. With the current pandemic, curbside service is necessary to protect the health & safety of our care teams. However, it does take longer to facilitate patient visits and can result in communication delays. We sincerely hope Caly is feeling better. Please call our office to discuss your concerns with our Medical Director or Hospital Administrator in more detail.
I run Parke County Animal Welfare Services Inc-PAWS (formerly OTIS). We are a small 501c3 rescue. Back in August, one of our adopters (fostering to adopt, so adoption not finalized and kitten still under our ownership) was at her vacation home in Michigan. She took her two kittens with her and one of them started experiencing symptoms of an intestinal blockage. We had the adopter take him to this vet clinic ASAP since they were the only ones she could get into over the weekend. The night the kitten was evaluated, our suspici... read more
RecommendedWhat is extremely sad is the poor animals that live in a family who totally cares for their pet in every way....but don’t have 170.00 just to walk in the door and get help. The animal suffers and so does the owner wishing they could afford help. It’s heartbreaking. Do they really care ??
this is a terrible place ! my cousin took his dog because it started having trouble breathing. come to find out the vet tells them the doggie has heartworms but wont treat her if they dont pay up. according to them while fur baby was under their care supposedly she had a seizure and they clearly told my cousin they gave the doggie valium... the dog was in a coma for more than 24 hours before she passed away. when my cousin goes to try and get the records they refuse to give him records and then say they never gave valium and... read more
Wish I had something good to say, but after the doctors missed the break in my puppy’s leg 20 years ago, and left a maggot in my kitten’s head wound (found as a stray) on Friday, I really can’t trust them. I was happy to take financial responsibility for the kitten, but I would like for them to take responsibility for providing the level of care that I paid for. Instead, I was instructed to remove it myself. I did, but that should have been taken care of as part of cleaning the wound.
Worst hospital ever!!!! Avoid this place at all costs! Completely mismanaged, over priced, terrible staff, terrible care.
Business response:
Hello Mr. Burnworth. We value feedback and would appreciate the opportunity to discuss your concerns regarding your visit. We are unable to locate your name in our system so please feel free to call (260) 426-1062 to speak to our Medical Director, Dr. Eryn Leffers.
My son accidentally ran his dog over and took his dog here only to find out unless he gave them $2000 dollars they wouldn’t see the dog at all. Not one ounce of care in the world unless your pockets are full of cash. I definitely won’t take any of my animals here. We live in a world where no one seems to have any compassion including this animal hospital
You will end up here most likely as a matter of last resort. You may not receive accuracy or honesty in the presentation of your options if you have any. You will not be given much compassion or 'bedside' manner depending on who you are talking to. You will pay dearly for every act done on behalf of your suffering animal. If you have any possibility of receiving care from a trusted, caring veterinarian I would strongly suggest you pursue that before coming here.
Business response:
Mr. Quinn - We're very sorry to hear about your experience and would like to learn more so that we can address your concerns. Unfortunately we were unable to find your name in our database. Please call our office at 260-426-1062 and ask for our Hospital Administrator, Andrea Baker. We hope to hear from you soon.
Frequently asked questions about Northeast Indiana Veterinary Emergency & Specialty Hospital
How is Northeast Indiana Veterinary Emergency & Specialty Hospital rated?
Northeast Indiana Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 3,016 reviews.
When is Northeast Indiana Veterinary Emergency & Specialty Hospital open?
Northeast Indiana Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.