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The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within. Nutrafol pioneered the hair wellness category with its integrative approach to hair health, using natural ingredients to target root causes of thinning hair - like stress, hormones, lifestyle and nutrition. Our team of doctors and researchers continue to seek out scientific advancements at the forefront of genetics, biotechnology and anti-aging to remain on the cutting edge of hair health innovation. We’re here... read more
236 5th Avenue, 7th Floor, New York, NY, 10001, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Customer Service Issues I placed an order 11/5 with a subscription and my order still says processing. I have already been charged and have not received the item. I tried to call, email and char multiple times with zero response. I am wondering why I have been charged and the order is still processing and has not come and why its been almost two weeks with zero response from a representative.
Delivery Issues My automatic order of Womens Hair *************** Adaptogen was shipped out October 10, 2022. It is November 11, 2022 and I have not yet received my order. The tracking number does not have any information about the whereabouts of the package. I have emailed the company three times, the first time on October 21, 2022. It has clearly been over 14 business days, but I have not heard from Nutrafol. I am very disappointed in their customer service (or lack thereof). Order # *********
Service or Repair Issues Good afternoon,I need help! I am a new customer with this company and 2 months into receiving my product the email address I have on file with them was hacked into so I had to close it. When I went to log into my account a message comes up that says with new security they want more information but it goes to the email address I have closed. I cannot get in touch with anyone from this company. They NEVER EVER answer their phones and they NEVER EVER answer their emails. I am so very angry I cannot get ... read more
Service or Repair Issues I have been trying to cancel my account for 6 months as it was not working for me. I have tried calling multiple times a week over the past 6 months and have emailed multiple times. Every time I try to call it says that they dont have anyone to answer the phone. No one has responded to my emails either. This has cost me over $700 for products that I have not received. Im looking to get refunded and have my account permanently cancelled. If I dont hear from someone soon, I will take legal action to re... read more
Service or Repair Issues I paid $70 for a one month supply of vitamins which is ludicrous but Im willing to try anything to stop hair loss at this point. I ordered them 10/13/22 and received an email later in the day saying they shipped. The tracking info shows theyve been sitting in ******* since 10/17/22. Ive tried contacting Nutrafol twice to resolve this and feel I have given them plenty of to respond (they havent). Now I plan to dispute the charge with my bank and I want them to know how unhappy I am with their utter la... read more
Customer Service Issues I never signed up for a subscription, but they keep auto charging my card and sending me product. I have tried every way I possibly can to stop this. I cannot log on to the website as it gives me an error message. Ditto with trying to reset my password. I logged in as a guest for a one time purchase, clearly clicked one time purchase. I cannot at any time reach customer service. You just stay on hold indefinitely. I have sent multiple emails. **************** is non existent and now I have to go throu... read more
Product Issues They will not send a return label. They will not refund my money. They have not answered my requests.I have sent dozens of emails no reply.
Delivery Issues I ORDERED 1 BOTTLE OF NUTRAFOL OCT 6, 2022. DEBITED MY ACCOUNT $95.95 ON OCT. 7, 2022.DECIDING I DIDN'T WANT THE PRODUCT, I EMAILED THEM LATE OCTOBER 6 REQUESTING CANCELLATION.IMMEDIATELY RECEIVED AUTOMATED RESPONSE THAT I WOULD RECEIVE THEIR RESPONSE WITHIN 24 HOURS ON A WEEKDAY OR 48 HOURS ON A WEEKEND. ANY REPUTABLE COMPANY WOULD HAVE A CALL RESPONSE TEAM 24/7. FINALLY I RECEIVED PHONE CALLS AND TEXT MESSAGES ADVISING THEY COULDN'T LOCATE MY ACCOUNT. I PROVIDED ORDER #, ORDER REFERENCE #, ETC. THEN ASKED F... read more
Product Issues I placed a single order. Somehow, without my authorization, Nutrafol sent me a second order and charged my PayPal account. I immediately emailed customer support but did not receive a response. I then attempted to call their customer service phone number but the automated message stated that they were behind with responding to customer calls and did not allow me to leave a message. A few days later I received a response to my earlier email to customer support. The message explained how I could return the unaut... read more
Nutrafol has a 3.2 star rating with 384 reviews.
Nutrafol is closed now. It will open tomorrow at 9:00 a.m.