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Nutrafol
- Dermatologists
- New York, NY
About this business
The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within. Nutrafol pioneered the hair wellness category with its integrative approach to hair health, using natural ingredients to target root causes of thinning hair - like stress, hormones, lifestyle and nutrition. Our team of doctors and researchers continue to seek out scientific advancements at the forefront of genetics, biotechnology and anti-aging to remain on the cutting edge of hair health innovation. We’re here... read more
Location details
236 5th Avenue, 7th Floor, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Product Issues I placed an order on August 26, 2022 for 2 bottles of Women's Balance and 1 bottle of hair serum. When my package arrived, I had only received 1 bottle of the Women's Balance (order confirmation number *********). I have reached out several times via email to customer support as well as called several times and I have yet to hear back from the company and my credit card has already been charged. I am trying to either get a refund for the partial order not received or have the company fulfill the remaining part... read more
Delivery Issues I purchased Nutrafol on Sept 18, 2022, from a company called Nutraceutical Wellness **** There is no address for them on the Nutrafol.com website. I called, and the recorded message said there is no one to answer my call, and it hung up. I have emailed them twice, and have never received an email reply. I spent over $200 for three bottles. Two weeks after the purchase, I received one bottle. Since there is no way to talk to a representative at the company, I have no idea if I will receive the other two bottle... read more
Product Issues This business claims to have a refund policy if the customer is not satisfied with the product. The product gave me severe stomach issues and I did not wish to purchase another shipment, but I was sent and charged for an auto-ship that I did not sign up for. I have attempted to reach out through email three times in the last 2 months for a refund and have received no response.
Delivery Issues This Product works! It is expensive but it is worth every *****. BUT their customer service is an automated mess! They sent me an email saying my order shipped on 9/26. They also took my automatic payment. It is October 5 and it still hasnt arrived. Also my tracking number hasnt had any activity. They dont answer calls or chats. Just the same dumb recording & automated fake ************ replies!
Product Issues Last month I signed up for monthly delivery of this medicine $79/month. I was charged the $79 but I was also charged $224 on 9/14/22 for medicine I never received. I have reached out to Nutrafol via chat and phone and no one has returned my messages. I am requesting a refund of $224 for the medicine that was never received. I will be forced to cancel my monthly membership if they are not an honest company. S3************** is the code showing up on my bank statement for this charge.
Delivery Issues On 9/23/2022 I was charged $224 for a 3-month supply of vitamins. Because I was not seeing any results after almost 6 months of use, I immediately cancelled my subscription and attempted to contact customer service via chat and email to request/receive a refund. There was no one available via chat, but I received an automated email saying someone would respond within 5-7 days. I tried calling customer service on multiple occasions, as well, and the line pretty much immediately disconnects the caller after say... read more
Sales and Advertising Issues I purchased the supplements on 8/22/22, order #*********. Paid $88.00 I received the package on 8/27/22, tracking #************************** I purchased Nutrafol for Women + Stress Adaptogen. After taking the vitamins for a short period of time, I started experiencing side effects and extreme fatigue. I immediately cancelled my subscription and contacted their customer service on 9/15/22 using the email provided to return the vitamins that I had recently received. The policy states that you can ... read more
Product Issues I signed up for a prescription with Nutrafol but first two products were wrong. Ive been trying to get in touch with Nutrafol customer service but cannot get in touch w anyone via email and phone during operating hours. They have the worst customer service. I have contacted them multiple of times via phone, email and text but I have not heard back from anyone. I want to return the products and get my money back and end all business with them.
Service or Repair Issues On 9/4/22 I noticed a charge on my credit card from Nutrafol for a recurring subscription I dont recall signing up for. After going in and canceling the subscription, I sent an email requesting instructions to send the product back once its been received. I still have not heard back from the company and have the products sitting in the original box they were delivered in, unopened. Their website says that you need to contact them to initiate a return and I have reached out to them on 3 occasions with... read more
Frequently asked questions about Nutrafol
How is Nutrafol rated?
Nutrafol has a 3.2 star rating with 384 reviews.
When is Nutrafol open?
Nutrafol is closed now. It will open tomorrow at 9:00 a.m.