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Oakview Lodge Care & Nursing Home - Country Court

4.7

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Location details

Oakview Lodge, Princes Avenue, Welwyn Garden City, AL7 4DT, United Kingdom

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4.7120 reviews
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Helen's profile image
Helen 
5 years ago

My mother had a stint of respite care at Oakview Lodge. Staff were very pleasant, caring and professional. Rooms were modern and kept very clean; all residents were treated with the utmost respect by everyone I saw there. 

Business response:

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home, we are very pleased to hear how happy you have been with the care of your mother. 

Steve M's profile image
Steve M 
6 years ago

My dad spent 9 months at Oakview Lodge Care and Nursing Home. His medical condition had deteriorated enough that he needed full-time care, he was located a room on the nursing floor, his room was a good size with ensuite facilities and was finished to a high standard. The whole care home is beautifully decorated, well maintained and very clean. The home provides various activities every day throughout the week for all tastes but my dad particularly enjoyed the quizzes in the afternoons. The staff are very friendly, caring an... read more

Business response:

Thank you for taking the time to write a review for Oakview Lodge, we are very pleased that you were happy with the care of your Father and the activities that we provide here for residents. Your kind comments mean a lot to our team and I will ensure that they are passed on to staff. 

G W's profile image
G W 
6 years ago

My Dad spent 7 months at Oakview Lodge. He became poorly from a pre-existing health condition during the lockdown. As visiting was not allowed we kept in touch by video and the staff were helpful with that when Dad was unsure. Most of the staff were compassionate and caring and Dad had one or two favourites. Sometimes the staffing levels seemed insufficient, maybe due to the Coronavirus, or maybe due to difficulties with recruitment. As he deteriorated he was kept comfortable and the Care was very good and we were confident ... read more

Business response:

Thank you for taking the time to write a review for Oakview Lodge, we are very pleased that you have been so happy with the care of your Dad, especially during the lockdown, it has been a pleasure to care for him. I will pass on your comments and discuss your feedback with our staff team. 

Wendy's profile image
Wendy 
6 years ago

I have been very pleased with the care my father has had in the home. The staff are excellent and really care about the residents. The home is beautifully decorated and well maintained and the staff are also very friendly, caring, professional and helpful. I am confident my father is having the very best care and attention. I can highly recommend this lovely care home. 

Business response:

Thank you for taking the time to review Oakview Lodge Care & Nursing Home, we are delighted to hear that you're so happy with the care that your father is receiving. I will pass your comments on to our staff team. 

M G's profile image
M G 
6 years ago

Wonderful place for my mother. Lovely decor, care and the staff are excellent. Clothes washing a bit lax on frequency (some clothes have disappeared even though they are marked with her room number) The lighting is her room is very low, almost dingy. 

Dinshaw B's profile image
Dinshaw B 
6 years ago

I found staff extremely helpful, very kind, they go out of their way to assist you and available at short notice. 

T H's profile image
T H 
6 years ago

My mother-in-law came for 3 weeks respite. The care and attention she received were to the highest standard. All carers showed kindness, dignity and respect. The manager and staff were all outstanding and kept us well informed and were approachable. I would highly recommend this care home and I thank you all for making her stay an excellent experience. 

M R's profile image
M R 
6 years ago

Management and staff are so helpful and kind. Sometimes, short staff supply, they do their utmost to cover all nursing and caring which is not always easy for them. My family and I are so pleased that my husband is being cared for in this lovely nursing home. Thank you to all. 

J W's profile image
J W 
6 years ago

There are several points to be made. Unfortunately, the receptionist had not been briefed about our arrival on Saturday 28th October. Eventually, we were conducted to my husband's room but it took some time before he was properly greeted. Secondly, my husband found nocturnal treatment somewhat unsatisfactory and insensitive on occasions. It was a surprise to both of us that some senior staff had not been properly trained in the fitting of conveens. Finally, on a positive note, my husband was pleased that his weekly French cl... read more

Frequently asked questions about Oakview Lodge Care & Nursing Home - Country Court

How is Oakview Lodge Care & Nursing Home - Country Court rated?

Oakview Lodge Care & Nursing Home - Country Court has a 4.7 star rating with 120 reviews. 

When is Oakview Lodge Care & Nursing Home - Country Court open?

Oakview Lodge Care & Nursing Home - Country Court is open now. It is open 24/7.