Oakview Lodge Care & Nursing Home - Country Court

4.7

Assisted Living Facilities
Welwyn Garden City

About this business

Wellness Assisted Living Facilities

Location details

Oakview Lodge, Princes Avenue, Welwyn Garden City, AL7 4DT, United Kingdom

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4.7120 reviews

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Ian M

2 years ago

My mother receives excellent care, from her cup of tea after her morning shower to a sensitive 'look in' when she's getting into bed. The carers are polite, respectful and interested in her as a person. The activities are appropriate and inclusive; no one puts pressure on her to join in if she'd rather read or watch TV in her room. She is encouraged to be fully independent where practical and her visitors are always made welcome. There was a period when service in the dinning room was poor but that's been addressed and it is... read more

Business response:

Thank you for taking the time to write a lovely review for Oakview Lodge Care & Nursing Home. We are pleased to know that your mother receives excellent care at our home and you are always made to feel welcome. I will share your kind words with the rest of the staff team.

Lisa G

3 years ago

Oakview Lodge Care & Nursing Home is a very clean and welcoming care home which has a hotel feel along with excellent facilities. Dad was exceptionally well cared for from the minute he arrived. All the staff were kind, caring and considerate, taking time to understand him, his needs and his character, often going above and beyond for him. Not only did the staff look after Dad so well, they were very kind and supportive to all the family. A fantastic care home that I would have no hesitation in recommending.

Business response:

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are pleased to hear that you have been happy with the care and time our staff have given to your Dad and that you have all felt supported as a family. Your kind words mean a lot to us, I will share your wonderful review with the rest of our staff team.

J H

3 years ago

My wife has been cared for at Oakview for 18 months. She is looked after with kindness and respect. She thoroughly enjoys the food, and her needs are met. Staff communicate readily and make me welcome during my visits. The facilities are good; we enjoy Hattie's tea room and the garden.

Business response:

Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your wife. It has been our pleasure to care for her. I will share your feedback with the team, and they will appreciate your kind words.

Jane M

3 years ago

Overall, extremely satisfied with the care my father-in-law receives. Staff have cared for his medical and emotional needs with compassion, thoughtfulness and great sensitivity when he has been tricky to reach. Sometimes when we phone, we are unable to speak to anyone and are promised a callback - this doesn't always happen. We know how busy you all are looking after our loved ones, but a call back would be really valued. Thank you for all that you do at Oakview; we have the utmost gratitude for your care and support.

Business response:

Thank you for taking the time to write a review for Oakview Lodge and for your kind words. We are very pleased that you have been so happy with the care of your father-in-law, and it is our pleasure to care for him. I am very sorry for the difficulties you have been experiencing with the phone calls. I have passed this information on to the manager, and we will discuss this matter further with the team.

Eileen W

3 years ago

Care is good and often very good. Staff are friendly towards relatives, and reception staff are very welcoming. The activities team work hard to provide stimulating experiences for residents. There are times when language communication with some staff is difficult; this means that representatives have to rely more heavily on other staff. Contacting the home by phone is a problem. Phone calls often ring out, and when calls are put through to the correct line, the phone is cut off.

Business response:

Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your parent. Our friendly staff take pride in the high level of care they provide, and some do work extra hard to be understood by all our residents. Unfortunately, we have been having problems with the phone lines, but we are working to solve this problem. I will pass on your comments and discuss your feedback with our staff team.

Teresa R

3 years ago

Overall, we are happy with Mum's care. Most of the staff are lovely and treat Mum with kindness. I do feel, however, some carers are not as keen on the job and can be a bit sloppy, especially at weekends when it feels there are not enough staff.

Business response:

Thank you for taking the time to write a review for Oakview Lodge; we are pleased that overall you have been happy with your mother's care, and it is our pleasure to care for her. All feedback is welcome, and as a team, we always look for ways to improve. I will pass on your comments and concerns to the manager and then discuss your feedback with our team.

Joanne L

3 years ago

Dad has been a resident of Oakview Lodge for over two years now. The staff are wonderful and have made his twilight years happy and dignified. His dementia has accelerated very rapidly, and he is sadly approaching end of life, but the entire team at Oakview have dealt with this sensitively and compassionately.

Business response:

Thank you for your review of Oakview Lodge Care & Nursing Home. We are pleased to hear that you are happy with the care our staff team provides for your Dad.

David V

3 years ago

Mother came into your care for only three weeks before she sadly passed away. From start to finish, what great care she was given. Could not have wished for any better. It’s like a hotel. As for the staff -unbelievable. Many thanks for your first-class care. You are all heroes.

Business response:

Thank you for taking the time to write a review for Oakview Lodge. It was our pleasure to care for your Mum, and your kind words will be shared with the whole Oakview Lodge team.

Helen G

2 years ago

A warm and welcoming environment with a strong commitment to delivering the best care to residents. Appreciate carers are busy but if those assigned to keeping bedrooms neat and tidy could also water plants, remove dead flowers etc as part of those duties, that would be much appreciated. The recreational activities are welcomed and it would be great if more could be done to keep minds and bodies stimulated! Opportunities for improvement: there has been a noticeable decline in the number of carers and at times ground floor re... read more

Business response:

We appreciate your feedback and take your concerns very seriously here at Oakview Lodge Care & Nursing Home. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager directly should you wish to discuss this further.