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Oakview Lodge Care & Nursing Home - Country Court

4.7

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Oakview Lodge, Princes Avenue, Welwyn Garden City, AL7 4DT, United Kingdom

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4.7106 reviews
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Mark T's profile image
Mark T 
3 years ago

Mum has been in Oakview Lodge Care & Nursing Home for three months now. She is very comfortable in her own room, decorated with family photos. She has friends in the home, including the staff! There are activities every day for her to get involved in if she wants. The staff are wonderful and always enjoy a chat and a laugh with mum. It has taken a load off my mind knowing she is in a safe and friendly environment where we can all visit her whenever we want. 

Business response:

Thank you for your kind review of Oakview Lodge Care & Nursing Home. We are delighted at how well your mother has settled with us and it is our pleasure to care for her as part of our family here at Oakview Lodge. 

Nicola F's profile image
Nicola F 
3 years ago

Our Dad recently moved to Oakview Lodge Care & Nursing Home. From the minute he has arrived he has been exceptionally well cared for. The staff are friendly and reliable. Also as a family, we have also been welcomed and made to feel at ease, and have always answered any questions we had. There is a lovely selection of things going on for the residents...and the cakes are out of this world! Highly recommend this lovely home for peace of mind when looking after your loved one. 

Business response:

Thank you for taking the time to write a review for Oakview Lodge Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how welcome you've been made to feel and pleased you are with our care for your father, it is our pleasure to care for him as part of our family here at Oakview Lodge. 

Carole P's profile image
Carole P 
3 years ago

Oakview Lodge Care & Nursing Home is a beautiful, caring, comfortable care home. Residents are loved and cared for by wonderful staff as if they are family. Residents are treated with kindness, respect and dignity. All staff value the residents and form great understanding of their needs. Staff are always kind, considerate and courteous. The inside and outside spaces are maintained to exceptionally high standards. Individual rooms are spacious with excellent facilities. 

Business response:

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your loved one, it is our pleasure to care for them as part of our Oakview family. I will pass your kind words on to the staff team. 

Gemma C's profile image
Gemma C 
3 years ago

My nan is a resident of this care home and she loves it. As a dementia patient she has come on leaps and bounds. The care staff are so lovely and when we ring to talk to her they are so helpful and never have a problem with letting us speak to her. When we went to see her in December the home is lovely, her room is beautiful and the staff were so sweet. It was the first time seeing her, as she moved there in November so her seeing with my Mum was brilliant. My Aunty, cousin, my mum and myself feel so at ease knowing she is l... read more

Business response:

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your grandmother, it is our pleasure to care for her as part of our Oakview family. We are very pleased to hear how much you enjoyed visiting our home and hope to welcome you back again soon. 

Amy J's profile image
Amy J 
3 years ago

Oakview Lodge Care & Nursing Home we’re amazing with the care they provided with my dad who went in on the 4th of August. My dad was very comfortable and was there a short while before he went on end of life care, the dignity and respect that was given to my dad day in day out was exceptional. So many thanks from my family to the manager and all the carers, hospitality staff, cleaners you all are amazing. 

Business response:

Thank you for taking the time to leave a review for Oakview Lodge, we appreciate all comments and feedback. It was a pleasure to care for your father and get to know your family. We appreciate your kind words and will pass on your thanks to the staff team. 

Tina A's profile image
Tina A 
4 years ago

The care my brother-in-law received at Oakview Lodge was exceptional from start to finish. His preferences were taken into account and consistently respected. Every member of staff was welcoming and helpful to all of us who visited. The manager and clinical lead, in particular, were readily available to answer questions and offer support. As a family, we felt that our views were taken into consideration and acted upon appropriately, even in distressing circumstances. There is a genuine feeling of welcome and calm throughout ... read more

Business response:

Thank you for taking the time to write a review for Oakview Lodge Care Home. We are delighted to hear how happy you have been with our care of your loved one; it has been our pleasure to care for him as part of our family here at Oakview. I will pass your kind words on to our staff team. 

G Q's profile image
G Q 
4 years ago

Visited my sister recently. Found no hairdresser, her hair was very long, nails long, teeth looked not cleaned. Twice managed to get her to understand, brain working, but only can say yes/no that she was hungry - went and asked for something, got yoghurt and pot custard, looked very unkept. I know one member had left short staff due to regulations - that person kept it going, spot on. Sorry to say has gone down in standard. Staff do their best, but £1,500, should be better care. I asked her as she had been a matron, was she ... read more

Christina C's profile image
Christina C 
4 years ago

My mum, who has dementia, has just moved to Oakview. The staff have been excellent in helping her adjust to a new environment and learning what her needs are. Booking visits has been smooth and very well organised when we attended. 

Business response:

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home; it's wonderful to hear that your mother has settled so well with us. We are very happy to care for her as part of our Oakview family. 

Catherine W's profile image
Catherine W 
4 years ago

The staff are amazing. The home manager is quick to respond. The staff juggle all sorts of tasks with style. They are charming and helpful and are exceptionally kind. My mother is as happy at Oakview Lodge as anyone separate from their family with dementia could be. I am confident she is safe. Improvements would be: Introduction of the screen visiting area should have been faster as there was the ideal room - private dining room. This delay meant my sister and I did not have face to face contact with our father (also at Oakv... read more

Business response:

Thank you for taking the time to write a review for Oakview Lodge Care Home; we appreciate all comments and feedback. We are pleased to hear how happy you are with our care for your mother. Please be assured that we have addressed all the concerns that you raised in your review and have already received compliments on the new flowers planted at the front of our home. We will continue to work on our gardens throughout the summer months with our residents as part of our Country Court in Bloom project. 

Frequently asked questions about Oakview Lodge Care & Nursing Home - Country Court

How is Oakview Lodge Care & Nursing Home - Country Court rated?

Oakview Lodge Care & Nursing Home - Country Court has a 4.7 star rating with 106 reviews. 

When is Oakview Lodge Care & Nursing Home - Country Court open?

Oakview Lodge Care & Nursing Home - Country Court is open now. It is open 24/7.