Oakview Lodge Care & Nursing Home - Country Court

J H 

on Carehome.co.uk

2 years ago

My wife has been cared for at Oakview for 18 months. She is looked after with kindness and respect. She thoroughly enjoys the food, and her needs are met. Staff communicate readily and make me welcome during my visits. The facilities are good; we enjoy Hattie's tea room and the garden. 

Jane M 

on Carehome.co.uk

2 years ago

Overall, extremely satisfied with the care my father-in-law receives. Staff have cared for his medical and emotional needs with compassion, thoughtfulness and great sensitivity when he has been tricky to reach. Sometimes when we phone, we are unable to speak to anyone and are promised a callback - this doesn't always happen. We know how busy you all are looking after our loved ones, but a call back would be really valued. Thank you for all that you do at Oakview; we have the utmost gratitude for your care and support. 

Eileen W 

on Carehome.co.uk

2 years ago

Care is good and often very good. Staff are friendly towards relatives, and reception staff are very welcoming. The activities team work hard to provide stimulating experiences for residents. There are times when language communication with some staff is difficult; this means that representatives have to rely more heavily on other staff. Contacting the home by phone is a problem. Phone calls often ring out, and when calls are put through to the correct line, the phone is cut off. 

Teresa R 

on Carehome.co.uk

2 years ago

Overall, we are happy with Mum's care. Most of the staff are lovely and treat Mum with kindness. I do feel, however, some carers are not as keen on the job and can be a bit sloppy, especially at weekends when it feels there are not enough staff. 

Joanne L 

on Carehome.co.uk

2 years ago

Dad has been a resident of Oakview Lodge for over two years now. The staff are wonderful and have made his twilight years happy and dignified. His dementia has accelerated very rapidly, and he is sadly approaching end of life, but the entire team at Oakview have dealt with this sensitively and compassionately. 

David V 

on Carehome.co.uk

2 years ago

Mother came into your care for only three weeks before she sadly passed away. From start to finish, what great care she was given. Could not have wished for any better. It’s like a hotel. As for the staff -unbelievable. Many thanks for your first-class care. You are all heroes. 

J O 

on Carehome.co.uk

3 years ago

The care my brother has received since being in Oakview has been excellent. He is obviously well looked after and cared for, The nurses will phone if there is any kind of health issue and explain what is being done to treat it. They are all well-informed about his needs and the support he needs. A lot of empathy and sensitivity are demonstrated by nurses and carers. Everyone is very welcoming to us as relatives, and always nice to see the friendly reception staff on arrival. 

Peaceman N 

on Carehome.co.uk

3 years ago

It's been a hectic time for us as a family since Mum was admitted for end-of-life care. However, the nurses and care assistants have been invaluable to my mum. She has been well looked after and is still being looked after. They are very compassionate, caring and professional in discharging their duties. I can't thank them enough, especially for the kindness shown towards her. 

Peter T 

on Carehome.co.uk

3 years ago

Our mum recently moved into Oakview and seems to have settled in very well. The home seems a lovely, safe and friendly place. It is clean and looks more like a hotel than just a care home. As a family we have been made to feel welcome. The staff seem very friendly to Mum. It is a worrying time when you have to make the decision to move your parent into a care home, but we think we have made the right choice.