Oakview Lodge Care & Nursing Home - Country Court

4.7

Assisted Living Facilities
Welwyn Garden City

About this business

Wellness Assisted Living Facilities

Location details

Oakview Lodge, Princes Avenue, Welwyn Garden City, AL7 4DT, United Kingdom

Get directions

4.7106 reviews

Select a rating

Jane M

2 years ago

Overall, extremely satisfied with the care my father-in-law receives. Staff have cared for his medical and emotional needs with compassion, thoughtfulness and great sensitivity when he has been tricky to reach. Sometimes when we phone, we are unable to speak to anyone and are promised a callback - this doesn't always happen. We know how busy you all are looking after our loved ones, but a call back would be really valued. Thank you for all that you do at Oakview; we have the utmost gratitude for your care and support.

Business response:

Thank you for taking the time to write a review for Oakview Lodge and for your kind words. We are very pleased that you have been so happy with the care of your father-in-law, and it is our pleasure to care for him. I am very sorry for the difficulties you have been experiencing with the phone calls. I have passed this information on to the manager, and we will discuss this matter further with the team.

Eileen W

2 years ago

Care is good and often very good. Staff are friendly towards relatives, and reception staff are very welcoming. The activities team work hard to provide stimulating experiences for residents. There are times when language communication with some staff is difficult; this means that representatives have to rely more heavily on other staff. Contacting the home by phone is a problem. Phone calls often ring out, and when calls are put through to the correct line, the phone is cut off.

Business response:

Thank you for taking the time to write a review for Oakview Lodge; we are very pleased that you have been so happy with the care of your parent. Our friendly staff take pride in the high level of care they provide, and some do work extra hard to be understood by all our residents. Unfortunately, we have been having problems with the phone lines, but we are working to solve this problem. I will pass on your comments and discuss your feedback with our staff team.

Teresa R

2 years ago

Overall, we are happy with Mum's care. Most of the staff are lovely and treat Mum with kindness. I do feel, however, some carers are not as keen on the job and can be a bit sloppy, especially at weekends when it feels there are not enough staff.

Business response:

Thank you for taking the time to write a review for Oakview Lodge; we are pleased that overall you have been happy with your mother's care, and it is our pleasure to care for her. All feedback is welcome, and as a team, we always look for ways to improve. I will pass on your comments and concerns to the manager and then discuss your feedback with our team.

Joanne L

2 years ago

Dad has been a resident of Oakview Lodge for over two years now. The staff are wonderful and have made his twilight years happy and dignified. His dementia has accelerated very rapidly, and he is sadly approaching end of life, but the entire team at Oakview have dealt with this sensitively and compassionately.

Business response:

Thank you for your review of Oakview Lodge Care & Nursing Home. We are pleased to hear that you are happy with the care our staff team provides for your Dad.

David V

2 years ago

Mother came into your care for only three weeks before she sadly passed away. From start to finish, what great care she was given. Could not have wished for any better. It’s like a hotel. As for the staff -unbelievable. Many thanks for your first-class care. You are all heroes.

Business response:

Thank you for taking the time to write a review for Oakview Lodge. It was our pleasure to care for your Mum, and your kind words will be shared with the whole Oakview Lodge team.

J O

2 years ago

The care my brother has received since being in Oakview has been excellent. He is obviously well looked after and cared for, The nurses will phone if there is any kind of health issue and explain what is being done to treat it. They are all well-informed about his needs and the support he needs. A lot of empathy and sensitivity are demonstrated by nurses and carers. Everyone is very welcoming to us as relatives, and always nice to see the friendly reception staff on arrival.

Peaceman N

2 years ago

It's been a hectic time for us as a family since Mum was admitted for end-of-life care. However, the nurses and care assistants have been invaluable to my mum. She has been well looked after and is still being looked after. They are very compassionate, caring and professional in discharging their duties. I can't thank them enough, especially for the kindness shown towards her.

Business response:

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home; it is our pleasure to care for your mother as part of our family here at Oakview. I will pass your kind words on to the staff team.

Peter T

2 years ago

Our mum recently moved into Oakview and seems to have settled in very well. The home seems a lovely, safe and friendly place. It is clean and looks more like a hotel than just a care home. As a family we have been made to feel welcome. The staff seem very friendly to Mum. It is a worrying time when you have to make the decision to move your parent into a care home, but we think we have made the right choice.

Business response:

Thank you for taking the time to leave a review for Oakview Lodge Care & Nursing Home. We are delighted that you have found Oakview to be a welcoming and comfortable home for your mother.

Alison B

3 years ago

My mother was admitted to the home for end of life care, unfortunately she was only there for just over two weeks. During that time she was cared for with dignity, compassion and as an individual. All the staff were kind and considerate to her and all members of the family. The nursing and medical staff were a credit to the home, the family were kept aware of and included in any discussions around change in treatment and concerns always listened to. From what I could see the home has wonderful facilities and I am sort of sad... read more

Business response:

Thank you for taking the time to leave us a review. We will endeavour to share your kind words with the team. It was a pleasure to have cared for your Mum in the short time that we had the pleasure to know her. All the very best for the future.