Orkin

Tammy T. 

on Yelp

9 years ago

TL;DR Do not waste your time with Orkin. I waited 4 hours for a no-show despite calling multiple times to confirm the appointment. I have been waiting for the inspector for 4 hours and have called 3 separate times today to confirm the appointment and get a better ETA. Each time, the call center assured me they have reached out to the inspector and will have the inspector text me an ETA. The inspector never contacted me and when 5pm (end of the appointment window) rolled around, there was no sign of an inspector. I called t... read more

Gilbert L. 

on Yelp

10 years ago

This occurred a couple of years ago but it still irks me! That's how poor the service was. I had called to request an estimate for getting rid of an ant problem plaguing my home. The person on the other end replies that they do not give estimates over the phone and a technician needs to be present at the location to accurately determine the extent of the problem as well as the solution plan. I figured that sounds reasonable and asked if a technician could come by to give that estimate. The person on the phone states that the... read more

Hachim H. 

on Yelp

10 years ago

I wish I have read yelp reviews before I paid for service. terrible customer service, The technician assigned to my account decided not to show up for his appointments, I rescheduled my appointment 3 times because of no show . I finally had to give up and cancel my service because I cannot pay for a service I am not getting. total disappointment. 

Liz O. 

on Yelp

10 years ago

In their office is a banner which they all signed saying "Auto-pay is the way they stay". TERRIBLE MANAGEMENT & CUSTOMER SERVICE MIXED WITH INCOMPETENCE, EMPTY PROMISES AND OVERPRICING Such a horrendous experience and it's not done yet. A property I manage had three units with bed bugs. Their rep, Pram, signed us up for a $4790. (let's just call if 5K) heat treatment. A week later I took a video of a live bedbug moving around. He wouldn't come out to look at it until four days after and THEN HE WOULDN'T BELIEVE THE VIDEO!... read more

S H. 

on Yelp

10 years ago

Do not make scheduled appts with Orkin they will be 2hrs late. When they do come out they don't do much at all because ants are still coming into my house! 

Paul B. 

on Yelp

10 years ago

Everyone I have spoken with at Orkin has been very nice and helpful and I really like our service technician, but, we have had an ongoing ant issue in our townhouse for several weeks. I called Orkin twice to come out and spray. I was expecting a better "investigation" on where the ants were coming from. The guy just came in, sprayed around the baseboards and out front then left. A couple of hours later the ants showed up in a new place. I started walking around the entire unit and found a trail of ants going up the side of t... read more

Kerry D. 

on Yelp

10 years ago

DO NOT COME HERE!!!! A technician came out named Pram and told me I had bed bugs. I had covers on my box spring and mattress and he didn't even take them off to inspect it. I even collected a bag of the bugs which he took and said they were bed bugs. He pushed a heat treatment on me for 3K and I nervously scheduled it. SCAM! I had another company come out who verified I don't have bed bugs at all. I cancelled the appointment and am so happy I didn't get ripped off by Orkin. Thanks for nothing. 

Salman T. 

on Yelp

11 years ago

What an asshole company. We called in yesterday for an appointment and they told us that they would be here between 4 PM and 7 PM. They told us to clear out all cabinets, which we did, and to clear out the bathrooms which we also did. We waited. We called them several times in between the waiting period. At 6 PM (when we called) the operator told us they could not locate our technician and didn't know what was going on. She also told us that the technician had till 7 PM to show up and to continue to wait. I took time off... read more

Lawrence C. 

on Yelp

11 years ago

I am currently an Orkin member, but I can't wait until my contract expires so I can go with another company. I called to schedule an appointment for Orkin to come and spray for ants. The appointment was between 8-11am so I took the day off work. One o'clock comes around and nobody show up or calls. I called them four times asking for status and every time they said the tech will call you back ASAP. The last time I called in asking for a manager to call me back. NOT a single call back from the manager or tech. Horrible servic... read more