This profile has been claimed by the business owner or representative.
Paychex
- Payroll Services
- Rochester, NY
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
911 Panorama Trail South, Rochester, NY, 14625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely garbage business. Pathetic customer service. Still can't access my personal account and it's been 4 months!! I'm thinking about quitting my job because they use Paychex. What ever my company is paying for Paychex, it's too much..
Every interaction has been contact your employer. No help what so ever. Automated customer service is a time loop. They deleted my payment history and won’t release my records. Horrible experience.
Paychex was responsible for paying my company's taxes from 2012-2017. The IRS is now requesting payments and forms for multiple consumers. When we request these from Paychex, they are not provided. Do not have them file taxes for you. One time I was told they only keep records for 1 year. The next time 5-7 years. Conveniently for them out of the range we needed. So, we are having to pay these balances due with interest!!! Absolutely the worst customer service around.
So disappointed in the PayChex company as a whole. As a new business owner, I asked for guidance and assistance with navigating a new field. Of course the sales team were great upon initial interviews and signing processes. The problems arose when I needed assistance with quarterly reports and payments to the IRS. My payroll account specialist yelled stating she was much to busy to be answering questions that should be common sense. I explained that I was not familiar with the process and need questions answered so I can res... read more
Terrible customer service. My account manager has changed five times in a year. They do not hurry to help with questions and sometimes never get back to you. When trying to fix a problem they will go in circles and never end up getting to a solution. They just keep passing it on to the next person. Absolutely awful experience.
Paychex is an absolute NIGHTMARE!! (And how do they have an A+ rating with the BBB??? What a joke!) My experience is the same as everyone else's, there are hidden fees, no one can answer questions, and their employee turnover rate is astronomical, so no one has any real experience or even cares. We left Paychex at the end of 2023, (after giving them 3 months' notice!) and they were still trying to charge my accounts 5 months later. I had to put a stop payment on my bank accounts and threaten legal action, in order for them t... read more
I am seeking the return of my funds. I ordered one (1) Spin brush but was charged for 4. I returned all 4, unopened, and have been given the runaround ever since. This has been going on for a month. Constant excuses and ridiculous emails.
I was using a local service and was promised a better service from paychexs which I don’t receive . When on boarding I had told the rep the amount I pay and was promised that they would match that they didn’t! In fact I was charged more and when asked what this $240 was for plus my weekly fee I got some response about admin fees which I was NEVER TOLD ABOUT. They have over drawn my account and do not respond when I call about these frees and now I have a bill for $685 . As a small business trying to survive things like this ... read more
Paychex is awful and all they want is your money at all costs. They promise all these things that seem great and your left in the dark. DIfferent reps reach out by phone and email asking to try and go over things with you and you finally say yes and they don't ever get back to you or all they do is try and sell you things. I had it happen when I was going to do time and attendance with our account and canceled it because they weren't truthful. I especially have a problem with their 401k and then they want $1500 to terminate ... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.4 star rating with 253 reviews.
When is Paychex open?
Paychex is closed now. It will open on Monday at 8:00 a.m.