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Paychex
- Payroll Services
- West Henrietta, NY
About this business
Location details
1175 John Street, West Henrietta, NY, 14586, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been trying to cancel my service for over a month and still can't get anyone in touch with me to cancel.
Paychex made a mistake with the 1099 form. My employer contacted me about 2 weeks ago and said it would take a week to fix. I already filed my taxes and now it is about 2 weeks from Tax day and I still do not have a correct 1099 form and cannot file my amendment.
The absolute worst company i have ever had to deal with. Not sure how they are in business and I hope they aren't much longer. It has been a nightmare dealing with them.
Fraudulent. I requested an IRA rollover on 7 Feb 2024. They charged me $75 to send the rollover check for a 6 figure amount. Then they never sent the check. It's now 12 March and I'm now calling for the 4th time to request them to send my check. Meanwhile, I'm up against a 60 day window to deposit my rollover check without incurring tax liability. In the meantime, they took the money out of my account when I made the request on 7 Feb. Now I find out they will cancel the original request and re-issue the check but charge me a... read more
Requested a distribution when I left jobs to rollover my 401k. They lost the check and then are charging me extra to get another check sent out.
Scam! I'm a new business owner. Paychex is tearing my bank account apart. I may have to close the account. When I started the account they said it would only be $54 per month. The have fraudulently removed hundreds of dollars from the account. This has caused me more stress than working for my money. I closed the account last October and the are still charging the account for no reason. I'm filing a lawsuit!
I signed up for paychex. Their website always gave me an error message for operational error. There was no way for me to access my account. So I decided to cancel the account. I notified them to cancel on 11/30/23, the company continued to generate reports such as quarterly report, W-2 report even though I didn't want them. Because I would not be able to access any of the reports. They continue to deduct money from my bank account and refuse to close my account. After I re-sent them the separation form which clearly showed t... read more
My company used Paychex to issue employee checks, and administer a 401K. The customer service has been terrible. The web site is not user friendly. Also, this company takes a shocking amount of money away from your profits, as they over charge for everything they do - just my opinion. When we closed and sent our employees to rollover their 401ks, it was an epic pain in the butt for them to navigate Paychex Flex procedures. Paychex will hurt your bottom line, and waste your time as an administrator. I do not recommend them fo... read more
If I could leave 0 stars I would! The worst customer service I had ever experienced! I would NEVER recommend this company to anyone. Signing up was cake but after that not a single person will help you, they will keep telling you your invoices are zero but then keep pulling money out of your account and will not explain why. I’ve been nothing but lied to repeatedly. Horrible business, horrible experience.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.2 star rating with 225 reviews.
When is Paychex open?
Paychex is closed now. It will open at 8:00 a.m.