Paychex

Sara M 

on BBB

a year ago

I would give zero stars if possible. Do NOT trust Paychex to handle your business affairs (at least if you're a small business). They were a nightmare. We have incurred thousands of dollars in late fees from tax agencies where Paychex has failed to file proper taxes. We finally switched payroll companies, but still are having problems getting them to pay for their mistakes. I have been fighting with them for over a year and am finally just paying my fines to be done with it and will determine further legal action. It's amazi... read more

Gregg O 

on BBB

a year ago

Not proficient in payroll rules, don't pay sufficient attention to detail, fail to provide review opportunities to company before prococessing payroll. Customer service is NON-EXISTENT. 

Nikki M 

on BBB

2 years ago

Starting a small business we decided to try Paychex for payroll. They explained we would be charged $40 a month max in fees as we have two employees. Lies. Ended up being charged $90+ in monthly fees, then they charge for 401k. Incorrect amount were being taken from accounts for the 401k which we called and spoke to representatives 5 plus times and it was still incorrect. Emails, calls you name it. All we kept being was transferred around to numerous people. Every time we called no notes were placed on our account from the 1... read more

Tori S 

on BBB

2 years ago

If I could leave negative starts I would. This company is the worst payroll company I have every worked with and everyone at my current job which has hundreds of employees I'm sure would agree. Everyone in my office specifically has suffered with things such as late paychecks, incorrect tax amounts taken out, incorrect race and cities listed, incorrect pay amounts given (has been both more and less,) messing up the amount of child support to come out of a check. All of these things which were verified with the employees and ... read more

Rase 

on BBB

2 years ago

I WAS A CUSTOMER FOR SEVERAL YEARS AND IN THE LAST 2 YEARS THIER SERVICE WENT DOWN HILL ALMOST DAILY THEY MESSED UP THE PAYROLL EVERY WEEK AND WHEN WE COMPLAINED THEY JUST GAVE US A CREDIT AND DID NOT FIX THE INTERAL PROBLEMS THIS WENT ON FOR MONTHS AND WHEN I SAID I WAS DROPPING THEM THEY OFFERED FOR FREE SERVICES AND AT THE END THEY WERE STILL JUST A POORLY MANAGED PAYROLL SERVICE LAST OF ALL I PULL MY 401 FOR ALL EMPLOYEES AND THEY FINED ME EVEN THOUGH THEY DID NOT HAVE MY PAYROL SERVICE ANY MORE 

Jessica C 

on BBB

2 years ago

DON"T USE THIS COMPANY EVER! Our company transition to Paychex in Fall of 2019 when the company we previously were using was bought out by *** and at that time they could not handle some of our unique payroll needs. It has been a non-stop disaster ever since. We have had 8 different "specialists" none of whom are knowledgeable in union based companies. We once had payroll delayed by 3 days (yes, a severe legal violation of our CBA!) because our specialist didn't want to handle our import issue - I spent two days on the phone... read more

Brad H 

on BBB

2 years ago

This company is a joke. The first time they did our payroll, they somehow managed to enter the wrong account number for 2 of the 3 employees. The mistake was corrected within 2 days. Second week doing our payroll, everything was correct. Then, the third week before we had even submitted any info for them, they widthdrew the exact amount of their first mistake. Too many mistakes, and especially in such a short period of time. Our rep tried to fix the problem but the people in the financial department were no help. She is curr... read more

TERRENCE J 

on BBB

2 years ago

My company was referred to Paychex by my financial institution. We were starting out with no HR department, so we outsourced the payroll department to Paychex to ease our 1st years of getting a foothold into the business world. Upon our 1st sign-up we were encountering problems off the start. 1st they could file our state code, 2nd they weren't filing out unemployment taxes at all, 3rd we were signed up for Paychex forgiveness and they never honored that. Next we encountered about our W2 and W3s and was told we had to pay fo... read more

Angela B 

on BBB

2 years ago

I wish I could rate them lower. The only positive thing about using Paychex is that I could provide 401k for my employees. I had to do almost everything myself, including setting up accounts with federal & state agencies. When mistakes were made or when I needed forms, it was very difficult to speak with the correct department. In 2 years, they changed my representative 4 times. My account is now closed with them, and the government agencies are still contacting me to inform me of missing or incorrect forms from 2022.