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251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I had a good experience with Pennymac and there staff.If I had a question.There is always someone to answer me.Rating is 5/5.
My options were explained very clearly. Questions were answered almost promptly by email. Time frame was clearly outlined. Overall great experience with PennyMac
The process was quick! Shalom was great with any concerns I had and if I called in, my questions were answered.
Very prompt with movement of loan process..
Very professional, they make the refinance quick and easy
I was well communicated to and things went well
Ms. Linda was very pleasant and kind to work with. She assisted walk me through questions I had during my loan process. She also responded to my questions promptly.
Maria Veliz and the Penny Mac team took us by the hand and lead us step by step through the refinance process.
During phone conversations, it would have been a better experience if the tone had been a bit more empathetic and less robotic. Someone that's looking to refinance most likely is going through a hardship and it helps to hear a friendly voice on the other side of the line. That's all.
PENNYMAC has a 4.5 star rating with 3,382 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.