PENNYMAC

Andrea C. 

on Birdeye

3 years ago

During phone conversations, it would have been a better experience if the tone had been a bit more empathetic and less robotic. Someone that's looking to refinance most likely is going through a hardship and it helps to hear a friendly voice on the other side of the line. That's all. 

Joseph C. 

on Birdeye

3 years ago

Such a great experience , i will not use anyone else in the future! 

Brandy S. 

on Birdeye

3 years ago

Loved working with Linda Frazier! She was always friendly, helpful and informative. Couldn’t have asked for better. Just a great and positive experience. 

Brandon W. 

on Birdeye

3 years ago

It was an easy process and painless as possible 

NOEL B. 

on Birdeye

3 years ago

Great experience 

Jayme Yellow T. 

on Birdeye

3 years ago

Awesome service process was quick and easy and everything was explained where I understood. 

Craig W. 

on Birdeye

3 years ago

Maria was great and a bright spot to the process. Some of the document process and things not accepted made me feel they did not understand a small business. Sometimes Pennymac has not always been the best at giving advice and more interested in just what helps them. Maria was an exception to most of the past problems we have had of getting people to walk us through things and give advice. The loan process guy was good when I got to talk to him but availability was not always easy and customer service couldn't answer all ... read more

Jon B. 

on Birdeye

3 years ago

Did a VA ReFi, cash out with a lower interest rate. Checked with 4 other loan companies and Penny Mac got me the lowest rate with the same costs by over half a percent. Whole team answered my questions and made sure to check in with me when we agreed to do something. 

ADAM J. 

on Birdeye

3 years ago

The process was seamless and Linda Frazier was a dream to work with Pennymac is the only mortgage company I will use