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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,397 reviews
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Quinetta W.'s profile image
Quinetta W. 
on Birdeye

2 years ago

The whole process took longer than expected but my loan processor Britnee Valles was awesome and kept me informed of everything. 

Bertin Cassou J.'s profile image
Bertin Cassou J. 
on Birdeye

2 years ago

Everyone were very nice and helpful, thankyou BC 

Lance F.'s profile image
Lance F. 
on Birdeye

2 years ago

If we would have elected to use a different lender that certainly would have made it better. After the initial conversation everything went down hill from there. No clear lines of communication, multiple requests for already provided documentation, missed close date by several weeks, and took 4 business to close. Virtually no communication after approval. Thought it was miracle it actually closed. Can’t over estimate how disappointed we were. 

Erwin V.'s profile image
Erwin V. 
on Birdeye

2 years ago

Front the very beginning everyone was helpful. Made the whole process so much easier. 

Fran K.'s profile image
Fran K. 
on Birdeye

2 years ago

Everyone there at penny Mac was a joy to work with. The whole experience was fast and smooth. Great job everyone!!!! 

COREY B.'s profile image
COREY B. 
on Birdeye

2 years ago

The process was smooth and we had excellent help along the way. 

JOSH B.'s profile image
JOSH B. 
on Birdeye

2 years ago

Almost every person I talked to told me different things. I asked repeatedly if there were any documents that were needed from me and I was told no, yet there was, which delayed my money back another day. I will not be refinancing with penny mac again. 

Mindy B.'s profile image
Mindy B. 
on Birdeye

2 years ago

Did great! 

BRIANNA H.'s profile image
BRIANNA H. 
on Birdeye

2 years ago

I had an easy and quick refinance experience. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,397 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.