This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went real smooth
It was a smooth process.
While our initial contact was very good, it seemed that further along in the process our questions weren't being answered in a timely manner and sometimes not at all. Not sure if this was due to the beginning of the COVID-19 outbreak or if they were just so busy with multiple accounts it was hard to keep up. Even though assigned a MAC team would have preferred being able to have direct contact with the person handling our account more readily. I will say everyone was very pleasant.
The overall team was excellent.. I have nothing to say but great!! Thank you!!
Simplicity and transparency of the process.
Everything was great! Thanks for your help.
More communication. We were the ones always having to reach out instead of being kept in the loop and updated regarding our refinance. We even had to contact to ask if it was complete and that is when it was mentioned that a notary was going to come to our house. Terrible communication throughout the process.
Everything that I was told about my refinance was true. Easy step by step instructions. Everyone was great from the first phone call to the person that sat with us to sign the closing. Thank you all for everything thing. I was impressed with their Professionalism
I felt as though a lot of communications were poor...we were scheduled to settle and the agent didn't come so I called her directly and she said the signing was canceled. PennyMac never gave us the courtesy of a call which was extremely disappointing. My employer was called several times to verify employment even after she had written a complete history of my employment, two more calls were made to her. She was shocked at how unprofessional this was.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,386 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.