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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was impressed with how efficient PennyMac’s system is. I’ve worked in the industry before and done my share of loans but communication of the process was always a big unknown. Processors relayed on others to contact the customer for clarification and things got lost in translation. Your system is direct and as a customer, I felt like I was in contact with the right person for each step of the process. I got direct feedback and knew what came n3xt.
Thank you Linda! Great communication. Always responsive. I couldn't ask for a better loan processor.
She was AWESOME and the process was so smooth. Thank you! I am so happy to save over $1300 a month because I've never took the time to make it work for me!! Thanks again!
All my questions were answered in a timely manner and the loan closed in the timeline that was given to me.
The Loan Processor was a pleasure to work with and the transaction was fast and easy, definitely recommended!
Naomi returned calls proactively and promptly.
..........
The main reason for the loan was to consolidate some credit card debts. After asking, it was clearly understood that Penny Mac would make these payoffs themselves. Instead we received 4 or 5 individual checks to the creditors. this left it to us to contact these companies and accept the 3rd part checks. A few went okay, others did not. Especially Capital One that took over 30 days to post the payment. In the meantime, further charges and late charges were added. We made an additional payment with Capital One that gave... read more
Improve communication with processes of collecting documents & closing. I was never informed after home appraisal that I had other loan/cash-out options. I never received correct closing disclosure in the mail before signing. I was never notified of cash to close before signing at closing. My online signed closing disclosure was different than what the notary brought to sogning. i had to ask what my cash to close was 1 day before my signing appointment. Less than 20 hours the amount to cash-to-close was changed without notif... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,384 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.