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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,399 reviews
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Ronald M.'s profile image
Ronald M. 
on Birdeye

2 years ago

It was great and really helped me save money 

Shawn Davidson S.'s profile image
Shawn Davidson S. 
on Birdeye

2 years ago

Too many team mates involved asking same questions & requesting same documentation. Very confusing to a man of my age. The older generation isn’t very computer savvy & it was difficult. 

Ramona C.'s profile image
Ramona C. 
on Birdeye

2 years ago

This was the easiest and fastest refi I have ever experienced. Everything was perfect. Thank you very much! 

Douglas W.'s profile image
Douglas W. 
on Birdeye

2 years ago

John Wilbanks was great to work with. Noemy was good about communicating what was needed from me. There was a holdup from my existing mortgage company to get the payoff amount, but that wasn't Penny Mac's fault. The only issue I had was that the cash to close amount was greater than what I had been told in the closing disclosure. 

Darnell Johnson S.'s profile image
Darnell Johnson S. 
on Birdeye

2 years ago

Crystal Larez was beyond gr8 in communicating with me throughout my refinance process. Cudos to Crystal. 

KENNETH C.'s profile image
KENNETH C. 
on Birdeye

2 years ago

Yesenia absolutely killed it. She was an excellent communicator and made things easy to understand. She had above and beyond timely communication and was a always pleasant to work with from the client side. I would highly recommend her to any client. Give that woman a raise or bonus! Thank you again for your help. I am very happy with the process and results. 

Lydia H.'s profile image
Lydia H. 
on Birdeye

2 years ago

Eliana was a pleasure to work with. She was very patient with all the questions I had, she was very diligent in getting back with me and was very responsive and interactive with me through the whole process. The home-buying process can be very stressful, but she was professional the entire time! 

Luke D.'s profile image
Luke D. 
on Birdeye

2 years ago

Transparency and communication. Also a loan officer who responds to any emails or phone calls at all. Eliana and Crystal are the only reason I didn't pull the plug and start over with another lender. 

Danielle S.'s profile image
Danielle S. 
on Birdeye

2 years ago

Process went well 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,399 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.