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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This PennyMac is very bad. I m with PennyMac for 6 months now. I did NOT choose it , but my mortgage was sold to PennyMac. The customer service is terrible and discriminatory. PennyMac will charge you multiple time in a month for one reason. This is insane. And they refuse to correct the wrong charges. The customer service is terrible like hell.
Business response:
Hi Happy - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Started out crazy but I could never have gotten it done without AL he was a lifesaver even though he had a sick child at home going through all the bank and tax info was to much. That man needs a raise for sure.
Business response:
Thank you for the support, Tammy! We're happy to hear you had a positive experience with us. Please give us a call if you ever need assistance in the future.
everyone who handled the mortgage application were helpful.
Business response:
Hi Robert - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Worst mortgage lender!!! Called multiple times for COVID 19 forbearance and set up auto pay and each time I was told “it was set up” and nothing. If you’re a vet just stay with navy fed or any other bank. If I could give negative reviews I would.
Business response:
We appreciate your review, Mike. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
The hold team were outstanding ? on helping me with my processing. I didn't stress out! Keep up the great work ? ?
Business response:
Hi Henry - Your feedback is greatly appreciated. Thank you for the review.
Amy Mac was very knowledgeable. She answered all of my questions. Amy was extremely polite and patient with me. Exemplified excellence
Business response:
Hi Alicia - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
The entire team was soooo professional and amazing every step of the way with great communication!!!! I wished my appraisal was higher but that has nothing to do with the team and I?ll refi with Penny Mac again once value is up and rates are lower.??
Business response:
Hi Sandra - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
Cesar and Angel Potts were wonderful to work with. Their patient guidance through this so helpful. The peace of mind I have from knowing my credit is clear, my home is mine, and it?s all sorted out ? priceless. Thank you!
Business response:
Hi Alison - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Everyone involved did a fantastic job.
Business response:
Thank you for the positive rating, David! We hope you have a wonderful day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,808 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.