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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,088 reviews
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William S.'s profile image
William S. 
2 years ago

Great 

Angelita M.'s profile image
Angelita M. 
2 years ago

Great 

Logan R.'s profile image
Logan R. 
2 years ago

Great 

Tommy D.'s profile image
Tommy D. 
2 years ago

It was difficult to get in touch with a loan officer., I had to deliver the same documents more than once without additional explanation. , I felt like I had to do all of the work. , It was difficult to obtain answers to my questions.  

John M.'s profile image
John M. 
2 years ago

Extra special over the top thanks to Scott Bartel for talking us thru the whole process! Thanks, again. John & Glenda 

John W.'s profile image
John W. 
2 years ago

Great 

Kayla B.'s profile image
Kayla B. 
2 years ago

POOR customer service! After submitting my payment, it was confirmed, and somehow didnt process. Called to speak with a live person to dispute the error considering it dropped my credit score drastically. The gal that answered didn’t speak English and was driving in another country. She refused to connect me to management! She then pretended to not be able to hear me. Absolutely ridiculous!! Another negative is that online account access hasn’t functioned in a year and still doesn’t work!!  

Business response:

Hi Kayla - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Toby D.'s profile image
Toby D. 
2 years ago

Great 

Oscar Villanueva C.'s profile image
Oscar Villanueva C. 
2 years ago

Great 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,088 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.