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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,084 reviews
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Robert D.'s profile image
Robert D. 
2 years ago

Maha Saeed was an absolute treasure to deal with. Wonderful young lady and a top notch professional. She guided Stacey and I through every step. Aimee Mack was a pleasure also. She helped move the process along and kept us on time.  

Josh F.'s profile image
Josh F. 
2 years ago

Great 

Corey C.'s profile image
Corey C. 
2 years ago

PennyMac is the absolute worst. I have bought 3 houses with 3 different mortgage companies and I have NEVER worked with a company as incompetent as PennyMac. Due to assuming a loan I had to work with PennyMac through their assumption dept. The experience started off with receiving an email from their loan processor that would be collecting all needed information and processing the loan assumption. I was informed that this process would take approximately 60 days. After 45 days of hearing nothing, despite multiple emails and ... read more

Business response:

Hi Corey - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

IRIS H.'s profile image
IRIS H. 
2 years ago

Something else.  

Clarence M.'s profile image
Clarence M. 
2 years ago

My loan terms were not what I expected. , Something else.  

Jose V.'s profile image
Jose V. 
2 years ago

I still haven’t received my funds. I had to resubmit documents several times. The process was confusing.  

Mark P.'s profile image
Mark P. 
2 years ago

The whole team was very helpful and took care of all my needs in a timely manner. 

Kory M.'s profile image
Kory M. 
2 years ago

We had to submit multiple documents multiple times because Michael Kang did not provide them to the rest of the team. They also raised our rates several times before closing and no one could answer the questions we had regarding the increased rates.  

RUDY V.'s profile image
RUDY V. 
2 years ago

I would just like to thank everyone who helped, especially Johnathan Garcia.  

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,084 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.