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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Not having to resend documents repeatedly.
Russ was very helpful. He was there for me through the whole process.
Everything went very smoothly and quickly.
The communication was great.
1. Repeated automated emails asking for documents from second person Jessica Diamond. 2. Record showed a second loan process at the same time and could not be removed. 3. It appears your computer technology is not what your people need. Needing to look for documents in past emails inefficient…. 4. VA loan request was a problem. If, as I am told, they have 10 working days to complete once appraisal is done on the home. In my case this would have been the closing date. Nicole had the fear of God placed in her that bad would... read more
To have less people handle the process so customer doesn't have to repeat what was told by other representatives. One agent asked for one thing and said they would check into it and another agent would repeat what the previous agent stated. Making the process longer than necessary.
Everything was not great with the process, but what was great is how Rashawna Balkman corrected the situation even though we missed our closing date due the ball being dropped by someone and not her. She got management involved for us to close in a timely manner
Jamie and his team were amazing. Very professional and efficient. Jamie always returned my call or emails and ensures I stayed informed with the process. Very satisfied, we always have a great experience using PannyMac!
Faiza was wonderful to work with. Very clear and very professional. Thank you so much!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,092 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.