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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The overall communication and education throughout the process was a constant. I did not feel like any ol customer or just a number. I felt appreciated as a customer and cared for each step of the way!
Everything was great but sometimes had phone reception issues.
The team and experience was easy to work with and timely in the request to ensure we met our closing date
Making the portal more user friendly and making documents accessible to others in penny Mac so the customer doesn’t have to submit them multiple times. I understand the underwriting period and everything has to be right but there has to be an easier and more efficient way to move the process on. The transfer of officers in the middle as well made it hard. You work things out with one and then I had to restart with the next and made it more of a hastle because they didn’t know all of the information already shared and some th... read more
I’ve never had such an easy refi. I’m actually stunned at how easy and well the entire process was. Thank you.
Working with Pennymac, specifically Jamie Wright was a pleasure. Answered or returned my calls quickly. Extremely knowledgeable and friendly. The entire process felt like it was being handled by a friend who truly had my best interest in mind. I would definitely recommend.
The process was quick and efficient. I even closed earlier than anticipated.
Overall my experience was great. The only glitch was that some documents were requested more than once. And some documents were self explanatory and required multiple additional documents to clarify.
At first I was a little lost and confused but once things got moving and explained I was able to understand. The company took good care of me and worked above and beyond to help.
PENNYMAC has a 4.5 star rating with 49,089 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.