PENNYMAC

Loreita L. 

on Birdeye

4 years ago

I knew that we qualified for refinancing our house right after the loan application was completed. Excellent loan officer! 

Steven S. 

on Birdeye

4 years ago

Great all the way around! 

James Rolf I. 

on Birdeye

4 years ago

Underwriting took too long and required too many documents. They requested the same documents multiple times and could not understand a private mortgage I had with my mother. They could not see that I paid off PayPal and actually overpaid even though I provided a statement showing that fact. We could have closed much sooner if they didn't have such an issue understanding PayPal. The document portal is pitiful. Once a document is uploaded, there is not way to upload additional documents. The app has been subpar since it was r... read more

Markus L. 

on Birdeye

4 years ago

Overall Great Job Brittany Jones 

John L. 

on Birdeye

4 years ago

Smooth operation. 

Brenda E. 

on Birdeye

4 years ago

Great job on the whole process and communication is excellent and rates are great 

Susan D. 

on Birdeye

4 years ago

Thank you! 

Holly V. 

on Birdeye

4 years ago

Great experience. Thanks. 

Paul B. 

on Birdeye

4 years ago

Had they been clearer on what documents needed to be signed and when as well as communicating back to me when I emailed would have made it for a smoother experience. We had to reschedule closing due to them not communicating properly or at all! Was told we were good to go then the day after closing the first time I get a phone call saying we have to reschedule! Couldn’t have called the day of? Sent an email in the morning? Anything but waiting a full day after and not responding to multiple emails!