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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
your departments don't communicate well at times leading to extensive phone calls with clients. I have done many refinances and have never had to spend this much time of the phone with the lenders different departments. Things were missed on a repeated basis and I would tell people to steer clear ofpegnny Mac if they are able. Lowest rates shouldn't mean worst service.
Great experience. Even my realtor was surprised at the level of awesomeness.
Quick and simple
Seamless and hassle free process.
Loan was processed very fast kind customer service with Mrs Koke, instructions, were communicated and all my expectations were met
Easy peezy
Very simple and easy compared to loans I have had.
The final disclosure for closing happened the day before closing, that is fine except our cost to close almost doubled due to an error by PennyMac. There was a deduction calculated that was wrong. We were able to pay the extra cost, but that could have been a huge problem.
The process was so smooth, that I almost felt like we were missing something. Sandi did an amazing job at communicating each step as we went. By far, the best experience we've had!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,001 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.