PENNYMAC

Milanelle Guiao T. 

on Birdeye

4 years ago

Thank you for the smooth process. 

Adriana P. 

on Birdeye

4 years ago

He was very nice professional and helpful 

Brenda S. 

on Birdeye

4 years ago

Everyone I worked with on this refinance was great 

Adam G. 

on Birdeye

4 years ago

Everything was fine 

Jordynne J. 

on Birdeye

4 years ago

I did not have much interaction with Rosario as she was out of the office for most of my timeline. However I had major issues towards the end of the process and no one was getting back to me. I almost changed lenders 5 days before my closing date, that is how frustrating it was. I am completely disappointed in PennyMac and the service I received! 

Joseph G. 

on Birdeye

4 years ago

It was a great working Sandra very very knowledgeable and helpful thanks Joe gurrola 

MARK B. 

on Birdeye

4 years ago

Was professional and respectful at all times 

Carlos R. 

on Birdeye

4 years ago

From the first point of contact all the way to the closing I was blown away at how I was treated and how transparent all associates were regarding the process and expectations. Our closing was even way earlier than expected and we received funds within a week which was more than generous. We appreciate all of the associates that assisted us during the refinance process. Thank you PennyMac USA for your continued support and service. -Carla & Carlos Ruiz 

Randall H. 

on Birdeye

4 years ago

Brittany was very good to work with. There was a hiccup with the final acceptance: we got conflicting reports on when we'd made it to the final approval stage. At one point, we got notification we were approved and we could scheduled the closing; it was two weeks before that information was hammered out and the closing was scheduled. It took nearly 2 months -- part of that was because our roof needed repair -- which I told the loan office initially was part of the reason we wanted money -- but we had to get it repaired b... read more