PENNYMAC

Daniel T. 

on Birdeye

4 years ago

There were long periods of waiting and it was difficult to tell from the website exactly where in the process things were, I had to call to get additional information. The same form was requested multiple times because a pre-filled version wasn't provided until the third request. It was confusingly communicated when the "at-closing" money would be provided, it seemed to be implied that it would be available once closing documents were signed, but I had to call to discover that no, it would not be provided until the loan fund... read more

Jessica C. 

on Birdeye

4 years ago

Destini was amazing to work with! I appreciate her taking the time to explain the process and she was very friendly and knowledgable! 

Ashley C. 

on Birdeye

4 years ago

Very nice and explain things thoroughly 

Alex L. 

on Birdeye

4 years ago

They helped me, it wasn't the best deal but it accomplished what I needed it to, and they worked with my work history being less that 2 continuous years. 

Denise R. 

on Birdeye

4 years ago

The transaction went smoothly! Any additional documents needed I received a called 

Richard S. 

on Birdeye

4 years ago

Everything went well. 

Renva B. 

on Birdeye

4 years ago

This is my third loan with Pennymac. I choose to refinance with them to be with a mortgage company that I've had a long-term good relationship with. Would definitely recommend based on the level of customer service and help throughout the loan process. 

Kimberly W. 

on Birdeye

4 years ago

Clear, concise, quick. Process was very easy from start to finish. 

Minerva A. 

on Birdeye

4 years ago

Paulette Wiley was very courteous and very helpful. I would also like to add that Susan Aowrang was very helpful. She was the very first person I spoke with at the beginning of the process.