PENNYMAC

Yvette A. 

on Birdeye

3 years ago

Ivonne made sure I was aware of the process at all times, although this was a very stressful and timely refinance she kept me updated and and was always available for questions 

Neil J. 

on Birdeye

3 years ago

Everyone I dealt with at PENNYMAC was very professional and courteous. It was a very fast process, almost the entire process done electronically and quick to respond any questions I had. Thank you 

Martin M. 

on Birdeye

3 years ago

very prompt responses and they were very much on top of things which made an easy flow of the transactions 

Rosaida M. 

on Birdeye

3 years ago

Miss Hilda was really patience and helpful. 

DAMIEN F. 

on Birdeye

3 years ago

the prompt service and everything was explained to the "T". i was very happy with my experience 

Jeffrey G. 

on Birdeye

3 years ago

Very smooth process, non stressful 

Ryan E. 

on Birdeye

3 years ago

It was a great experience. 

NINA H. 

on Birdeye

3 years ago

Even though the process took longer then expected. Candice Williams communication skills and her ability to emphasize with my frustration regarding the extremely long process made my experience please. As we all know when things don’t go as planned, the fact that an unexpected set back occurred is not what a customer remember, it’s how the company representative assist in the recovery. Ms. Williams kindness and her ability to keep me informed is what I will remember and what will keep me as a happy customer. And a cust... read more

Kelsey C. 

on Birdeye

3 years ago

The entire process was easy to navigate with the help of Penny Mac. They kept in touch and answered all questions I had. The people I dealt with were also super nice!