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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The communication with everything made it go so smoothly ! I had a great experience!
I have been waiting a month since closing and still do not have all my checks to pay creditors. I have had no support from anyone to resolve this.
Communication, updates and requested documents were terrible. Several times my husband and I would request to speak to Norma and were informed that iMessage was sent to her to call us back we would call back since not hearing from her to find out that she either left for the day or got the same response that a message would be relayed to her; never hearing from Norma as requested. Documents were requested MULTIPLE TIMES and APPROVED on phone to then be requested again. PennyMac had the wrong closing date and took extremely l... read more
Norma actually do something like anything at all would have been nice. If it weren’t for other people I. Your company willing to help nothing would have gotten done. Norma is the laziest most incompetent person I have ever worked with. My 9th grade students could do a better job than her
Several gaps in communication, where statuses didn't update for 1+ week. Requested communication via email but still had phone calls frequently (while traveling for work and unavailable to take calls).
when I contacted the mac team I got someone who could not answer anything but would add notes and I never received responses to my questions or any calls I had to contact Taylor Crume to ask questions that she answered
My frustration came from things being put in the portal and then I would get email after email to get them done. Except I had already done them. I did this with my son and we both got request and they didn’t always cancel each other out. At times this was very frustrating. I didn’t like that I would be ask to sign something but then it really wasn’t necessary. It is a process and I survived it.
All my questions were answer timely and clearly. Phone calls were returned quickly with a response.
He was highly professional, communicated the process of the refinance very well. and he showed compassion to our health issues and the impact on closing procedure.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.