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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The communication with everything made it go so smoothly ! I had a great experience!
I have been waiting a month since closing and still do not have all my checks to pay creditors. I have had no support from anyone to resolve this.
Tyra was great!
Communication, updates and requested documents were terrible. Several times my husband and I would request to speak to Norma and were informed that iMessage was sent to her to call us back we would call back since not hearing from her to find out that she either left for the day or got the same response that a message would be relayed to her; never hearing from Norma as requested. Documents were requested MULTIPLE TIMES and APPROVED on phone to then be requested again. PennyMac had the wrong closing date and took extremely l... read more
Norma actually do something like anything at all would have been nice. If it weren’t for other people I. Your company willing to help nothing would have gotten done. Norma is the laziest most incompetent person I have ever worked with. My 9th grade students could do a better job than her
It was a great experience. Since the beginning of the loan, everyone was very helpful and polite. They took time to answer my question and guide me thru all the paperwork and the requirements. Thank you for an easy and pleasant mortgage.
Ammie Mack was amazing
Several gaps in communication, where statuses didn't update for 1+ week. Requested communication via email but still had phone calls frequently (while traveling for work and unavailable to take calls).
He was highly professional, communicated the process of the refinance very well. and he showed compassion to our health issues and the impact on closing procedure.
PENNYMAC has a 4.4 star rating with 48,087 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.