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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a good experience
Repetitive asks for documents, which necessitated calls to PennyMac to check and get clarity. Otherwise straightforward experience with expected results.
Everyone was very kind helping me when I did not understand they would explain to me until I understood.I am not great with computers they took the time to walk me through everything.
Jamie was wonderful he made the process easier then expected and always communicated with me so there were no surprises.
Jamie was always very friendly and he helped to simplify the loan process.
Great experience
PM requested the same documents multiple times after I executed and emailed the documents to them, requiring unnecessary time and effort to then call PM. Charles did a good job in trying to rectify the issue and I can see he truly cared, but the execution of the process of receiving documents on PM's part was poor and uncoordinated. I think too many people were involved, all thinking the other person handled an issue, resulting in the issue not being addressed.
Very pleasant and quick to answer questions
Great experience during the needed times.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,001 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.