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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Initial communication with PennyMac was great (the first 14 days or so). After that the only communication was from the portal requesting documents. If I were not technology literate I would not have been able to upload and work through that process alone. In the final days leading up to closing it was a challenge to communicate with the PennyMac team. We did not get everything approved until 45 minutes prior to our closing time. This was an incredibly stressful situation for my family, the title company, the real estate tea... read more
I felt like I was managing the loan processing team rather than the other way around. There were missing documents that were continually needed from us even after we uploaded. Our closing date was missed because of a lack of communication and urgency from the PennyMac team. It was exhausting and incredibly stressful to get over the finish line.
Communication was clear and prompt; any questions we had we answered right away. Everyone we spoke to was friendly and helpful.
Considering home buying is one of the biggest purchases of a person life it was important that I felt like I had a team that would walk me through this process. I felt like I could always get a professional on the phone to help at anytime. I appreciate PennyMac for helping me find a way to get us our home!
All around amazing experience. Jessica Raynor and her team were helpful and got the process done fast for me.
PennyMac was pretty straightforward with the information needed for the loan process. I was anxious due to the "situation," but they helped ease some of the anxiety going forward. I have a few issues with some things, but that is my opinion. So, I give them a pretty good recommendation. They helped me to the finish line. Thanks!
Brittany Jones was professional and proactive. Her response to my questions were timely and understandable. She made the minor hiccups inconsequential. Superb work!
Staff is not aligned as it relates to multiple facets of the refinance process, especially clear communication between departments (processing, credit review, loan officer, intra processing. Callers receive different answers to the same question every time the caller calls. If you call 5 processing agents and ask them all the same question, you will receive 5 different answers, so you won’t know what’s accurate. In most cases, neither of the 5 answers are accurate. The right hand doesn’t know what the left hand is doing. ... read more
Jamie was great with communication and extremely friendly. Buying a house is always a stressful endeavor, but he helped mitigate a lot of stress.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,821 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.