PENNYMAC

Trudy F. 

on Birdeye

3 years ago

Evelyn was awesome and easy to work with. 

Gregory P. 

on Birdeye

3 years ago

communication with loan officer was minimal online portal was very spotty 

Herman G. 

on Birdeye

3 years ago

Brandon did an outstanding job and made the process understandable and easy. 

ERNESTO FLORES J. 

on Birdeye

3 years ago

This was nerve wracking at first since I had never refinanced before but to know support was a phone call away made me feel at ease. I appreciated the agents taking time to answer all my questions and in a way that made sense to me. 

JULIE N. 

on Birdeye

3 years ago

This whole process was amazing! It was so easy. I think I had a total time of less than four hours from start to finish. It took less than two weeks from start to finish. I am very pleased with the whole experience! I will never use another mortgage company. 

RALPH D. 

on Birdeye

3 years ago

Our refinance process began on October 1st, 2021, and everything was submitted and completed on our end by 29th of that month. We continued to receive emails stating that we would hear in five more days. We received that email either three or four times in total, without any explanation for the holdup. We eventually had to call almost daily, and demand to speak to a supervisor to figure out why there was such a delay. Overall, we believe that England tried, but the ball was dropped somewhere or frankly in multiple locations.... read more

David M. 

on Birdeye

3 years ago

You guys did good with my loan process it went smooth and no problems would recommend for anyone to go with pennymac 

Filippo A. 

on Birdeye

3 years ago

shorter time process. 

Stephen P. 

on Birdeye

3 years ago

Always prompt and precise.