PENNYMAC

Jesus R. 

on Birdeye

4 years ago

The first time we tried to do a refinance the agent in charge was incredibly unclear about what documents needed to be submitted. We submitted the ones that she asked for on time. And she proceeded to cancel our application, and wrote that we were not answering her and that’s why it was cancelled. We restarted the application and this group was much better about communicating but still we almost missed some of our deadlines because even though we submitted the documents they weren’t good enough for some reason. Even after ... read more

Matthew G. 

on Birdeye

4 years ago

If your staff was honest we had three different closing costs so we couldn't close on the first time it was scheduled I was told the wrong interest rate the whole experience was a headache 

Richard W. 

on Birdeye

4 years ago

The process was easy. The ability to load documents thru the portal was nice and convenient. 

Nicole W. 

on Birdeye

4 years ago

We filled out our loan application in September of 2021 and did not close until January 15, 2022. Seems a little extreme........... 

Robert W. 

on Birdeye

4 years ago

A very pleasant experience. 

Alexander K. 

on Birdeye

4 years ago

Amanda Picariello was so professional and wonderful. She made the entire experience a breeze. A+++ experience. Thank you, Amanda! 

Anthony V. 

on Birdeye

4 years ago

I originally thought it was a scam, All of the agents were quick to assure me it was not. I am very happy they were able to get a lower rate! Thank you all involved! Anthony Valenti Satisfied Customer 

Mustafa A. 

on Birdeye

4 years ago

Brandy was amazing! She exceeded our expectations! Our loan process ran smoothly and we were able to close quickly! 

Kwonnie S. 

on Birdeye

4 years ago

Great team