PENNYMAC

Cynthia B. 

on Birdeye

3 years ago

PennyMac made closing easy and stress free. 

NICHOLAS H. 

on Birdeye

3 years ago

The tech utilization was seamless. It almost felt too easy. Also the support was very timely in following up. 

Jesus R. 

on Birdeye

3 years ago

The first time we tried to do a refinance the agent in charge was incredibly unclear about what documents needed to be submitted. We submitted the ones that she asked for on time. And she proceeded to cancel our application, and wrote that we were not answering her and that’s why it was cancelled. We restarted the application and this group was much better about communicating but still we almost missed some of our deadlines because even though we submitted the documents they weren’t good enough for some reason. Even after ... read more

Matthew G. 

on Birdeye

3 years ago

If your staff was honest we had three different closing costs so we couldn't close on the first time it was scheduled I was told the wrong interest rate the whole experience was a headache 

Michael A. 

on Birdeye

3 years ago

No comment 

Richard W. 

on Birdeye

3 years ago

The process was easy. The ability to load documents thru the portal was nice and convenient. 

Devon D. 

on Birdeye

3 years ago

Took longer than expected. Faye wasn't very pleasant nor responsive. Too many different people to speak with. I was way more proactive than PennyMac. Brett Fraser was AWESOME however. Thank goodness for him. He took care of everything 

Muhammad S. 

on Birdeye

3 years ago

Ray lane is really nice and supportive lady she helps us for refinancing our house we are so much satisfied from her work . 

Cheryl G. 

on Birdeye

3 years ago

Everyone at the MAC team was great. They told me exactly what documents were needed and it went very smooth. The notary that came to the house to close was very well prepared. It was great!!