PENNYMAC

ARTHUR M. 

on Birdeye

5 years ago

There was no B.S. the process was easy and unlike the other brands I called, they stayed in touch with me throughout the entire process. Courteous and knowledgeable. 

Nancy C. 

on Birdeye

5 years ago

Better communication. I feel like Monique did the best she could that she was given. There were some promised calls that were never made or returned but I think that’s more due to not having the answers yet. I’m not sure why our refinance was delayed a whole month but a lot of my issues that I had during the process were do to Rodney on my team not being reachable for questions. When he was finally tracked down a week later he gave incorrect information that delayed the closing. 

Mickey M. 

on Birdeye

5 years ago

Excellent service. Prompt, courteous and helpful with all information needed. 

MELVIN Green J. 

on Birdeye

5 years ago

The closing process was very thorough and all my questions were answered. This made me very comfortable proceeding with my refinance. 

Daniel S. 

on Birdeye

5 years ago

It is very unpleasant to work with a company that discriminants against veterans. I found PennyMac to be disgusting. Late to every single appointment, rescheduling's, wrong information, it was absolutely terrible. 

ALISIA E. 

on Birdeye

5 years ago

Everyone was friendly and caring. Especially Mr. Charles and Ms. Barbara 

RANDALL J. 

on Birdeye

5 years ago

Great service from start to finish! 

JAMES H. 

on Birdeye

5 years ago

The entire refinance process was personable and professional. All contacts were friendly and helpful. Excellent service and we thank you . Rusty and Terri 

LEONOR S. 

on Birdeye

5 years ago

Final closing documents were not accurate and message left for an updated closing cost were not returned.