PENNYMAC

DEBORAH A. 

on Birdeye

4 years ago

Everything was great 

DOUGLAS C. 

on Birdeye

4 years ago

All three of the guys i worked with explained the process and expectations very well 

John L. 

on Birdeye

4 years ago

We are retired and on a fixed income so the rate we were able to get made us very happy with the refy process. 

Marco D. 

on Birdeye

4 years ago

I was pleased with my overall experience. There were times that I wanted better follow up with communication. Nonetheless, the closing time and document request process went smoothly. I would certainly recommend working with PennyMac for your loan servicing needs. 

Kenneth L. 

on Birdeye

4 years ago

My wife and I had a great experience. Rebekah Letona was very professional and well organized. From start to finish, she did an outstanding job! I would recommend her to anyone.  

Bennie Lemley S. 

on Birdeye

4 years ago

The process was great except for having to reschedule the closing at our home. There was some trouble getting a notary. However, the one we wound up with was wonderful (Colleen)!  

JON A. 

on Birdeye

4 years ago

Overall the process worked well. There was a some unnecessary back and forth for documentation that wasn't actually needed, but once that was squared away, everything went fine. Jericha was very helpful and managed my concerns throughout the process well. 

JENNY M. 

on Birdeye

4 years ago

The beginning and middle parts of this process were great. Jerrica was a great communicator. The end of the process was where everything fell apart. The purpose of this refi was to pull out $10K in equity. This did not happen. All calls to the team were never returned. Very frustrating and disappointing. 

John O. 

on Birdeye

4 years ago

Gray servicd