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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
VA refinance was very easy and simple - thank you!
Barbara was wonderful. I just want it to be known that Gregory Ligon is absolutely terrible. I called him 4-5 times and also went they Barbara to have him answer my question. No reply. If it wasn’t for Barbara I would have left and went elsewhere.
Information about my refinance was communicated to me in a concise and understandable way so there were no unpleasant surprises. Great professional team.
The process was easy, seamless and everything was handled with such professionalism. Thank you to everyone I worked with, The MAC Team was fantastic!
Overall, the loan process is great from application to closing, PennyMac will guide you through. The initial application was very fast and timely, however I feel that the loan review took very long time, I have not received any update for almost a month after submitting all the required documents, not until I followed up, that's the only time my loan gets traction again and took almost another month to close. There were also confusions with the title company and the closing cost calculations.
From begining to the end of the closing went extremely smooth. This wad the best home buying/refinance process that I have ever experienced in all my home purchases. Richard was great and very easy to work with, he kept me informed step by step and made sure my wife and I understood the #s and process. I'm still amazed at how stress less and effortless the refi process was with Pennymac, I'm definitely recommending PennyMac to family and friends.
Barbara was great however it seems too many people did different parts of the loans. I had to submit documents when i was told by Juan that I wouldn’t have to. I was given a closing document by Barbara and then check my email the next day to find out a different one was sent by someone else that had me paying over $2,000 for closing. Then Barbara had to rush to get stuff fixed so we could close in time. She got it taken care of but it seemed like she went thru unnecessary hoops.
Very easy from start to finish
1. Communication. Pennymac seriously lacked communication. There was a 3 week period where I did not hear from my loan officer or loan processor regarding my closing disclosures. 2. Pennymac missed 2 of my closing dates. 3. Incorrect closing disclosures multiple times
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,276 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.