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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Barbara was great however it seems too many people did different parts of the loans. I had to submit documents when i was told by Juan that I wouldn’t have to. I was given a closing document by Barbara and then check my email the next day to find out a different one was sent by someone else that had me paying over $2,000 for closing. Then Barbara had to rush to get stuff fixed so we could close in time. She got it taken care of but it seemed like she went thru unnecessary hoops.
What made it a great experience, was the fact that I was thinking about refinancing when PennyMac approached me first. And better yet, the interest rate offered to me was about 1.4 points lower than what I currently had, which I felt was an awesome thing. Everything in the loan process was handled with the utmost care. It was indeed a pleasure.
From the beginning my experience was excellent. Great customer service, & friendly people. I felt NO stress going thru the process. I’m very happy with the numbers as well!
Very easy from start to finish
Communication was horrible! I regretted refinancing halfway through calls were unanswered, agent would say to expect a call from them but would never call, agent would say they get assistance with answering questions but never follow up. Horrible communication made the process soooo stressful!!!
I had 2 failed closings because PennyMac failed to communicate. They also lost my information for a time, provided incorrect closing documents multiple times, rarely returned my calls, and never walked me through ANY documentation or timeline for the process. I am thoroughly unimpressed and dismayed that a financial institution this large managed to handle a refinance so poorly. I’ve tried escalating to Edward Vansciver multiple times with ZERO returned calls or voice mails. Never again.
1. Communication. Pennymac seriously lacked communication. There was a 3 week period where I did not hear from my loan officer or loan processor regarding my closing disclosures. 2. Pennymac missed 2 of my closing dates. 3. Incorrect closing disclosures multiple times
It was exactly what i wanted and expected and more.. every email was answered quick and if there was a mistake it was fixed fast! Would definitely recommend and won’t be going anywhere else!
I’ve been with Pennnymac for years and have refinanced my loan twice. Their rates are great and the customer service is the best. I highly recommend them.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,254 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.