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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What made it a great experience, was the fact that I was thinking about refinancing when PennyMac approached me first. And better yet, the interest rate offered to me was about 1.4 points lower than what I currently had, which I felt was an awesome thing. Everything in the loan process was handled with the utmost care. It was indeed a pleasure.
Respond to questions in a timely manner. Phone calls should be returned within one day, two at the latest if nothing more than to say I received your message and I am working on it.
Overall I loved the service.
From the beginning my experience was excellent. Great customer service, & friendly people. I felt NO stress going thru the process. I’m very happy with the numbers as well!
Very easy from start to finish
My original mortgage loan was with penny mac. I spent months trying to get in contact with someone about a streamline re-finance. I received zero follow-up after multiple voicemails and e-mail inquires I finally got in touch with someone who wanted to help me. I cant stress enough how frustrating this was. When the process finally got started I think it went pretty well, Barbara Fernandez was very professional and did a great job.
I had 2 failed closings because PennyMac failed to communicate. They also lost my information for a time, provided incorrect closing documents multiple times, rarely returned my calls, and never walked me through ANY documentation or timeline for the process. I am thoroughly unimpressed and dismayed that a financial institution this large managed to handle a refinance so poorly. I’ve tried escalating to Edward Vansciver multiple times with ZERO returned calls or voice mails. Never again.
It was exactly what i wanted and expected and more.. every email was answered quick and if there was a mistake it was fixed fast! Would definitely recommend and won’t be going anywhere else!
There was no B.S. the process was easy and unlike the other brands I called, they stayed in touch with me throughout the entire process. Courteous and knowledgeable.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,271 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.