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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I understand it is a very busy time because of the low interest rates and our communication was great in the beginning. About half way through though we kept being told when our loan would be done and that date would roll around and I would not hear from anyone unless I called for an update. This made me nervous that we would miss an important deadline and lose our rate. This went on for quite some time.
Everything went great. We had no problems refinancing.
Great Job
More communication, even if there isn’t progress, I should have been notified once a week, even if there was no change.
None, just continue with great services.
Communication
I originally applied online and uploaded my documents on June 28th. Noone called me to start my process. I waited for 8 weeks, started calling the dispatchers to get me in touch with a FL lender. That lasted 3 more weeks of waiting on the phone and finally got someone. I thought I was being pranked. After that, this loan person, started my process over and from there everything was fine. My issue is this process took 2 and a half months longer than needed to because I used the preferred method.
Working with my loan officer Jericha Kane made this whole process an absolute pleasure. Jericha was knowledgeable, engaging and very effiicient.
Having someone to be able to reach out to at all times. I understand the times we are in, but getting someone on the phone when needed was difficult. My Mac Team should be listed with phone numbers and individual emails.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,224 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.