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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
1.) The communication from this company is awful. Non-direct emails (emails that go to general mailboxes instead if specific people is a major part of that problem. 2.) Sales people seem to have no interest in servicing customers (especially those that already have mortgages with your company). 3.) This process should have gone much smoother than it did. Since I already had a loan with Penny Mac, it should have been a "lay-up." Instead it took a full month longer than it should have.
Loan not closing on time was an issue.
Richard was excellent, however getting information from PennyMac in general takes forever and several phone calls to get the person one needs to talk to. Too many questions to have to answer to just be able to talk to someone.
The best loan experience I've ever had
I have refinanced twice with you guys now. It has been rather annoying. I thought staying with the same mortgage company would have been easier and smoother. But it was a constant battle to try and get the paperwork in and get in touch with someone until finally Jericha finished my loan. You company also fails to pay my insurance company in a orderly and timely fashion and we have to track you down to get payment.
Refi went very smoothly.
It was supposed to be a streamline loan that closed quickly that did not happen and it was only unpleasant when having to deal with Barbara she did not seem like she had her shit together half of the time once I dealt with her supervisor Clark it was much better.
I'm happy with the process
Good communication with Jericha, was very helpful in everything.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,231 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.