PENNYMAC

BRITTANY M. 

on Birdeye

5 years ago

Barbara was great! She worked hard for me and I very much appreciate her! 

John K. 

on Birdeye

5 years ago

Very professional and courteous from initiation to closing. 

BRIAN K. 

on Birdeye

5 years ago

Very good experience. Kept in contact with me at all steps. 

Gregory B. 

on Birdeye

5 years ago

1.) The communication from this company is awful. Non-direct emails (emails that go to general mailboxes instead if specific people is a major part of that problem. 2.) Sales people seem to have no interest in servicing customers (especially those that already have mortgages with your company). 3.) This process should have gone much smoother than it did. Since I already had a loan with Penny Mac, it should have been a "lay-up." Instead it took a full month longer than it should have.  

DANIEL E. 

on Birdeye

5 years ago

Loan not closing on time was an issue. 

Virginia J. 

on Birdeye

5 years ago

Richard was excellent, however getting information from PennyMac in general takes forever and several phone calls to get the person one needs to talk to. Too many questions to have to answer to just be able to talk to someone. 

William J. 

on Birdeye

5 years ago

The best loan experience I've ever had 

TERRENCE D. 

on Birdeye

5 years ago

I have refinanced twice with you guys now. It has been rather annoying. I thought staying with the same mortgage company would have been easier and smoother. But it was a constant battle to try and get the paperwork in and get in touch with someone until finally Jericha finished my loan. You company also fails to pay my insurance company in a orderly and timely fashion and we have to track you down to get payment. 

Lena F. 

on Birdeye

5 years ago

It was supposed to be a streamline loan that closed quickly that did not happen and it was only unpleasant when having to deal with Barbara she did not seem like she had her shit together half of the time once I dealt with her supervisor Clark it was much better.