PENNYMAC

Jacob B. 

on Birdeye

5 years ago

I understand it is a very busy time because of the low interest rates and our communication was great in the beginning. About half way through though we kept being told when our loan would be done and that date would roll around and I would not hear from anyone unless I called for an update. This made me nervous that we would miss an important deadline and lose our rate. This went on for quite some time. 

JOHN P. 

on Birdeye

5 years ago

Better communication and prompt communication between and from Jericha. As the refinance process moved forward it got to a point she just flat out ignored our emails and calls. There was a tremendous lack of communication and miscommunication between documents needed. We ended up having to contact a VP out the issues. Overall we are not happy with the whole process. 

MARIELA M. 

on Birdeye

5 years ago

Communication 

JOSEPH N. 

on Birdeye

5 years ago

I originally applied online and uploaded my documents on June 28th. Noone called me to start my process. I waited for 8 weeks, started calling the dispatchers to get me in touch with a FL lender. That lasted 3 more weeks of waiting on the phone and finally got someone. I thought I was being pranked. After that, this loan person, started my process over and from there everything was fine. My issue is this process took 2 and a half months longer than needed to because I used the preferred method. 

Paul M. 

on Birdeye

5 years ago

Working with my loan officer Jericha Kane made this whole process an absolute pleasure. Jericha was knowledgeable, engaging and very effiicient. 

Thomas L. 

on Birdeye

5 years ago

Having someone to be able to reach out to at all times. I understand the times we are in, but getting someone on the phone when needed was difficult. My Mac Team should be listed with phone numbers and individual emails. 

Jason T. 

on Birdeye

5 years ago

Friendly service and sound advice made my experience great. 

BRIAN K. 

on Birdeye

5 years ago

Very good experience. Kept in contact with me at all steps. 

Gregory B. 

on Birdeye

5 years ago

1.) The communication from this company is awful. Non-direct emails (emails that go to general mailboxes instead if specific people is a major part of that problem. 2.) Sales people seem to have no interest in servicing customers (especially those that already have mortgages with your company). 3.) This process should have gone much smoother than it did. Since I already had a loan with Penny Mac, it should have been a "lay-up." Instead it took a full month longer than it should have.