This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Clear concise communication
Communication is KEY!!!! The follow up / touch base calls should happen as scheduled. I had to reach out even after I/we had scheduled the call. I understand you guys do this every day, but to the average homeowner this is a big/important deal and we are nervous about making changes to one of the largest purchase in our life time
Thank you!
I had to keep following up with our agent to get updates and the process took a few weeks longer than originally promised.
Kaitlan Shea was excellent she answered all my questions and helped me with everything. She was a person I learned to trust and she guided me through the whole process very smoothly. She is an asset to your organization.
Great customer service as always
Richard communicated regularly. The only glitch was the closing did not happen as scheduled. Communication was only 30 minutes prior to the no show. Our rate was locked in, but if there was a lower rate available shouldn't we of had the opportunity to take advantage.
Smooth transition on refi and everyone was so pleasant to work with
Barbara kindnesss and listens to my issues to help me
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,271 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.