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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would have like a little more communication on the closing, I didn't know I'd need a witness to be present at closing. I also didn't know if check was going to be allowed. I left a voicemail last week and tried calling a couple times to check in on my old loan balance being paid off as I was receiving late payment notifications to check status and never heard back.
Everyone was great and so was my interest rate. I would highly recommend Penny Mac to anyone refinancing or buying a house.
Barbara was sweet but throughout the process though there was an absolute lack of communication from PennyMac over the 3 months we tried to close on a refinance. Lack of communication, miscommunication, bad information all made this process really difficult and I would not use PennyMac again!
The only problem was that Indiana laws were not up to date per our title representative and the needed resources at closing. PennyMac only advised to have a personal check ready and any 18+ year old to witness. In indiana the rule is cashiers check needed if over $500 and the witness cannot be a direct relative that may be a beneficiary in an event. If the title rep had not told us on a preliminary call we would not have been prepared the day of closing. However, everything else was smooth.
In the end, we are happy with the loan we received from PennyMac. The application and closing process, however, took longer than expected, and our point of contact changed multiple times throughout the process leading to multiple miscommunications and mistakes. All issues were resolved in a timely, professional manner however.
Great Service!
Everyone at PennyMac exceeded my expectation. I was so stressed and felt like I was going into a nervous breakdown that Community CDD increased so much therefore my escrows were short of funds and my payment increased so much. But everyone that I contacted were so amazing. Gregg you and your team are amazing!! Thank you so much.
Great
Katelyn was always in contact with me all the time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,224 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.