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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service was very nice. Lot's of communication with my paperwork and the closing date. The notarize person was wonderful and very helpful she was a PLUS for us, thank you to her you guys get an A+ from US. Thank you also for a smooth transition to re-finance our mortgage.
I would have like a little more communication on the closing, I didn't know I'd need a witness to be present at closing. I also didn't know if check was going to be allowed. I left a voicemail last week and tried calling a couple times to check in on my old loan balance being paid off as I was receiving late payment notifications to check status and never heard back.
Everyone was great and so was my interest rate. I would highly recommend Penny Mac to anyone refinancing or buying a house.
Loan processor, Barbra Bellamy, was very helpful. Phillip Sandstrom, my loan specialist was MIA the whole time. This couldn’t have been a good experience for me due to the fact it closed in the midst of my home being a total loss to fire. My overall experience could have been rated better if I wasn’t so already stressed and down and out. Thank you. I am happy with my new interest rate and monthly payments.
The only problem was that Indiana laws were not up to date per our title representative and the needed resources at closing. PennyMac only advised to have a personal check ready and any 18+ year old to witness. In indiana the rule is cashiers check needed if over $500 and the witness cannot be a direct relative that may be a beneficiary in an event. If the title rep had not told us on a preliminary call we would not have been prepared the day of closing. However, everything else was smooth.
In the end, we are happy with the loan we received from PennyMac. The application and closing process, however, took longer than expected, and our point of contact changed multiple times throughout the process leading to multiple miscommunications and mistakes. All issues were resolved in a timely, professional manner however.
Great Service!
Great
Katelyn was always in contact with me all the time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,231 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.