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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was simple and fast. The staff that I worked with were very professional and helped me through the process. Great job.
Communication - Communication - Communication. Big failure - I had to call repeatedly, it was impossible to get through with your call load. I ask multiple questions and got multiple incorrect answers. I felt like a number instead of a valued customer.
The service was great. The funding was the problem and we had several notices that we owed the August 2020 payment. Then we had a notice that said the old loan was paid off and we needed to pay our own taxes and insurance. These issues were cleared up by a few phone calls. One thing I wish we had was the phone number of the Title company or agent, or they had our phone number or both. During the corona virus 19, it was more difficult to call the Penny Mac since the lines were tied up.
Overall, the experience was excellent, except for one thing, and the response to that one thing bothered me. Our closing documents had an inaccurate address on them - the whole packet. And the loan closing agent, instead of just fixing them, thought it was more proper to dismiss the public notary who pointed that out to us. I thought that an absolutely uncalled for reaction.
Nice polite professional team.
Very happy with the service I received. Couldn’t have made it any easier. Very professional staff.
Great and seamless process.
Both the loan officer (Andrew) and loan specialist (Barbara) who helped me through the process communicated often and in a timely fashion and made the whole process as smooth as it can be. It was easy to provide and sign documents. Refinancing with my current lender was very convenient and (almost) painless.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,271 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.