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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience. PennyMac responded quickly to all my questions and concerns. They were very informative about the whole process and made clear next step as we proceeded'
Quick process & we were able to close without me having to upload many documents! Thanks!!
Great communication from the first interest in refinancing to the of documents. All questions and concerns where answered.
Overall I was very pleased with the process it was fast and easy.
Everything! Jerrica was outstanding!
The goal of our refinance was to lower payment and interest rate. Jane and Jerretta were very professional and pleasant throughout the process keeping me posted on progress. The closing was in a very timely manner. The smoothest loan I’ve ever done. We were 💯 percent satisfied from beginning to end. Thankyou Pennymac! Mark and Sharon from Iowa
Yamila was the only person that explained things to me, she was amazing. Give her a raise. Samuel Etienne was possibly the worst customer service I had received in a long time. I was given a wrong date and when I would ask for updates I would get no response. I reached out to Tyler for assistance and was ignored. When I asked for an update I was told to refile. When asked why that was necessary, I got balnk emails. I would not like to do business with penny Mac again after this experience.
Smooth, easy to understand process. All interactions with Penny Mac employees were a pleasure and my conversations answered all my questions and completely prepared my wife and I for the closing process. It was such a relief dealing with informed people who speak English.
Barbara (Loan Processor) was wonderful !! The Loan Officer, Conrad and Erik, should have communicated and responded to calls. I had to select the technology option to speak with a live person in order to leave a msg with the Loan Officer or ask them to transfer my call to directly to the Loan officers extension.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,271 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.