PENNYMAC

WOLFGANG B. 

on Birdeye

5 years ago

Prompt, professional service; everybody involved seemed eager to please. 

Nicholas B. 

on Birdeye

5 years ago

It would have been better if our loan rep would have called us back or just overall communicated with us. He never answered the phone or responded to emails. To get anything accomplished we had to reach out to another person. We also ended up having to sign documents twice because he messed up the first time. I’m glad we got to refinance but I’m actually annoyed that we have to stay with you as a company now. Our experience was that bad. I mean, AWFUL. Truly TERRIBLE. 

ANNA M. 

on Birdeye

5 years ago

Jericha and everyone I worked with really surprised me with their customer focus. Jericha really listened to my questions and immediately addressed concerns throughout the process. I got a great rate and awesome customer service. I never thought I'd be recommending a bank or mortgage company, but the service quality really set PennyMac apart. Thank you Jericha. 

Lincoln M. 

on Birdeye

5 years ago

Everything went according to plan and as my loan officer said it would. It was fantastic and I got the rate I wanted and saved money. Thank you 

Kaitlyn G. 

on Birdeye

5 years ago

Good experience with loan team. Quick closing. Great rate. 

GEORGE D. 

on Birdeye

5 years ago

Jericha was very friendly and her communication skills were very good. Further, Jericha promptly returned phone calls and kept in contact with me through the whole loan process. If I was to go through the loan process again, I would want Jericha as part of the loan processing team. 

NORMAN R. 

on Birdeye

5 years ago

all your employees were helpful from the first call to the last one at closing from California Florida Georgia could not have been more helpful answers every question I ask I say thanks to all of penny Mac employees 

DANIEL C. 

on Birdeye

5 years ago

Great experience 

THOMAS S. 

on Birdeye

5 years ago

Could not be any smoother.