PENNYMAC

Keith H. 

on Birdeye

5 years ago

We did a VA streamline. We had the initial communication with Jason who was excellent. We got a note from Rhashid. We called her to ask about the Insurance and property tax. They were due to be paid before our closing date. She could not answer the questions. We got may 3 more emails asking about the title. We initiated one other call to inquire about closing date. Then we were texted from the closing agent to set time. 

Nicholas B. 

on Birdeye

5 years ago

It would have been better if our loan rep would have called us back or just overall communicated with us. He never answered the phone or responded to emails. To get anything accomplished we had to reach out to another person. We also ended up having to sign documents twice because he messed up the first time. I’m glad we got to refinance but I’m actually annoyed that we have to stay with you as a company now. Our experience was that bad. I mean, AWFUL. Truly TERRIBLE. 

ANNA M. 

on Birdeye

5 years ago

Jericha and everyone I worked with really surprised me with their customer focus. Jericha really listened to my questions and immediately addressed concerns throughout the process. I got a great rate and awesome customer service. I never thought I'd be recommending a bank or mortgage company, but the service quality really set PennyMac apart. Thank you Jericha. 

GEORGE D. 

on Birdeye

5 years ago

Jericha was very friendly and her communication skills were very good. Further, Jericha promptly returned phone calls and kept in contact with me through the whole loan process. If I was to go through the loan process again, I would want Jericha as part of the loan processing team. 

DANIEL C. 

on Birdeye

5 years ago

Great experience 

Valentine Y. 

on Birdeye

5 years ago

It was a long processed but once all of the documents were processed by the under writer, then the closing process was smooth. The expectation for a quick process was not expected due to the high volume of loans being process but streamline should of taken days instead of months. Overall, it was a great experience and the representatives were all professional in handling the requirements needed to close smoothly. Highly recommended. 

Jerome Allain S. 

on Birdeye

5 years ago

Even though covid 19 had every chance to make things difficult, Pennymac was ready to meet the needs of this customer cheerfully and accurately. God Bless and thanks to all involved. 

Jonathan S. 

on Birdeye

5 years ago

Ms. Marcia and Mr Abdul were incredibly responsive and helpful. I was able to close in less than three weeks. Could not of had a better experience. Due to Marcia and Abdul, I will highly recommend PennyMac. 

DENNIS P. 

on Birdeye

5 years ago

The service was great. The funding was the problem and we had several notices that we owed the August 2020 payment. Then we had a notice that said the old loan was paid off and we needed to pay our own taxes and insurance. These issues were cleared up by a few phone calls. One thing I wish we had was the phone number of the Title company or agent, or they had our phone number or both. During the corona virus 19, it was more difficult to call the Penny Mac since the lines were tied up.