PENNYMAC

PETR L. 

on Birdeye

5 years ago

Worst experience I ever have. 10 weeks to close the loan. Asking for same documents least 3 times. Wrong SS# . Cancel closing and no one told me. Second closing documents filled wrong. You guys need to really step up and train people do things right in the first place. Communication take 72 hours on every email . When I call no one ever pick up or call you back. Took least 72 hours get phone call back . I can keep going. I would pay $1000 more easy to go with some else before I do this again. 

BRADLEY MOTTIER J. 

on Birdeye

5 years ago

thank you for your help! 

JOHN K. 

on Birdeye

5 years ago

Penny Mac met all of our expectations in the refinance process. 

Harvey M. 

on Birdeye

5 years ago

The process was quick and easy the loan officer was nice and informative could call on a Lan line was little hard to understand on the cell phone due to Covid. 

ADRIENNE S. 

on Birdeye

5 years ago

The whole process, from start to finish, was super simple. I literally did nothing other than sign the closing docs when it was time. Truly the easiest transaction I've ever made. 

JUAN S. 

on Birdeye

5 years ago

Carmelita and Nicholas were extremely helpful throughout the whole process. Amazing people!!!! 

Victor V. 

on Birdeye

5 years ago

They did well in a time where they were swamped with work and with everyone taking advantage of the extremely low rates, not to mention the pandemic going on. 

KADREE C. 

on Birdeye

5 years ago

My loan process was completed in a timely and professional manner. the service I received was excellent. I would refer anyone to the PennyMac Loan Services. 

ABIGAIL K. 

on Birdeye

5 years ago

Thank you for your work on this loan and clear communication. The only confusion and frustration was due to the long time to close, which was likely due to the pandemic.